Logan Kritch
Marshfield
Summary
Dedicated professional with extensive experience in the truck service industry. Skilled in problem solving, customer relationship management, and improving operational processes. Committed to fostering a safe and efficient work environment while delivering exceptional service.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Shop Foreman
Tri-State Truck Center
Springfield
04.2023 - Current
- Supervised daily operations in a busy truck service environment.
- Coordinated repair schedules and workflow for technicians and mechanics.
- Resolved customer concerns while providing exceptional service support.
- Collaborated with management to improve operational efficiencies and processes.
- Maintained a safe working environment by ensuring all tools, equipment, and machinery were in proper working order.
- Trained and mentored employees in procedures and performance improvement strategies.
- Computed estimates and actual costs of parts and labor for repairs.
Service Technician
Tri-State Truck Center
Springfield
08.2022 - 04.2023
- Performed routine maintenance on diesel engines and related systems.
- Diagnosed mechanical issues in trucks and equipment for optimal performance.
- Troubleshot electrical circuits using schematics to restore functionality
- Identified problems and developed solutions for diverse customer complaints.
- Completed repair orders and case notes upon finishing repairs.
- Followed safety protocols during all operations
Mobile Service Technician
Tri-State Truck Center
Springfield
06.2021 - 08.2022
- Diagnosed mechanical issues in vehicles using diagnostic software and tools.
- Provide estimated costs of labor and parts for repairs to customers.
- Communicated service updates clearly to customers and service team members.
- Kept record of parts and equipment used in repairs to maintain inventory and keep Repair Orders orderly.
Service Technician
Tri-State Truck Center
Springfield
03.2017 - 06.2021
- Diagnosed mechanical issues in trucks and equipment to ensure optimal performance.
- Performed routine maintenance on diesel engines and related systems.
- Identified problems and developed solutions for diverse customer complaints.
- Troubleshot electrical circuits using schematics to restore functionality.
- Followed safety protocols during all operations.
- Completed repair orders and case notes upon finishing repairs.
Tire and Lube Technician
Walmart
Marshfield
08.2015 - 02.2017
- Performed oil changes, lube jobs, filter replacements, and other minor maintenance services on customer vehicles.
- Performed tire rotations and installations on various vehicle types.
- Assisted customers with product selection and service recommendations.
- Maintained a clean and organized work area following safety protocols.
Skills
- Process improvement
- Workflow coordination
- Customer relationship management
- Effective communication
- Problem solving
- Employee training
Certification
- Certified Master Technician
Timeline
Shop Foreman
Tri-State Truck Center
04.2023 - Current
Service Technician
Tri-State Truck Center
08.2022 - 04.2023
Mobile Service Technician
Tri-State Truck Center
06.2021 - 08.2022
Service Technician
Tri-State Truck Center
03.2017 - 06.2021
Tire and Lube Technician
Walmart
08.2015 - 02.2017