Liz Casmier
St. Louis,MT
Summary
Experienced with international account management, focusing on client relationship-building and strategic growth. Utilizes negotiation skills and tailored approaches to enhance client satisfaction and loyalty. Track record of effective communication and collaboration, ensuring successful management of diverse accounts.
Overview
24
24
years of professional experience
1
1
Certification
Work History
International Account Manager
Lyra
08.2024 - Current
- Serve as the primary point of contact for assigned accounts, building and maintaining strong, long-term relationships with clients and channel partners
- Work with clients to understand their needs and objectives to ensure that Lyra products and services meet their requirements.
- Regularly review account performance (BI) and provide clients with strategic insights and recommendations.
- Address any issues or concerns promptly, ensuring a high level of customer satisfaction.
- Identify and pursue new business opportunities within the region, including market expansion and upselling/cross-selling within existing accounts.
- Work closely with the marketing team to develop targeted campaigns and promotional strategies.
- Work with other Global Account Managers specific to regions of the world (APAC, EMEA, LATAM) on coordinating training, critical incidences, providing awareness training and promotional materials.
- Highlights: created a Monthly Resource Guide to minimize over-saturating clients with collateral, created Confluence training and procedure pages for future training and development.
Coach/Founder
Phoenix Rising Healing Centered Coaching
06.2021 - Current
- Coaching over 300 clients on communication skills, goals and working on their healing journeys.
Contract Benefits Consultant and Benefits Presenter
09.2021 - 08.2024
Customer Success Manager
Carrot
11.2020 - 05.2021
- Responsible for managing clients with 300-5,000 clients
- - Program management and implementation
- - Day-to-day client service
- - Relationship management with high-level and operational stakeholders
- - Educated stakeholders and employees on how to best utilize services
- - Created, scheduled and delivered monthly/annual aggregate trends
- - Effectively introduced employees through the infertility, surrogacy, and adoption programs offered to them through HRA funding
- - Designed and executed creative ways to boost and maintain client engagement
- - Work with the client partner to identify gaps within the product
- Drove revenue growth through identifying opportunities for expansion
- Collaborated closely with sales, marketing, and services teams.
Senior Benefits Analyst
Delta Dental
05.2019 - 05.2020
- Responsible for participating in the design, administration, implementation, compliance and communications for diverse and varied benefit programs.
- Solved complex problems related to employee benefits programs
- Proactively identified areas for improvement and developed action plans
- Reviewed existing employee benefits programs and managed implementation of new programs or updates to existing program, including system testing
- Developed communications and educational materials
- Evaluated cost impact of proposed plan changes and made recommendations to management
- Acted as liaison between the company and vendors/insurers
- Revised Plan Documents and Summary Plan Descriptions
- Conducted audits of plan data and compliance reporting
- Educated employees on total rewards
- Prepared and conducted annual benefits Open Enrollment
- Served as Subject Matter Expert for benefits plans
- Highlights: created and executed the Open Enrollment communications plan. Working with internal stakeholders: Marketing, Facilities and other HRBP. First Delta Dental Social Media post highlighting OE and the Benefit plans offered at Delta Dental across all platforms.
Client Success Manager
Ginger.io
06.2017 - 12.2018
- Responsible for managing clients with 1,000-50,000 employees
- - Program management and implementation
- - Day-to-day client service
- - Relationship management with high-level and operational stakeholders
- - Educated stakeholders and employees on how to best utilize services
- - Created, scheduled and delivered quarterly aggregate trend reports for clients and end-of-year stewardship reports
- - Effectively guided employees through emotional health options and other sensitive issues such as employee death and cyber-bullying
- Designed creative ways to boost and maintain client engagement across industries with various corporate cultures
- Created and maintained a standardized account management playbook including program details and workflows to ensure smooth implementations
- Partnered with Marketing to develop communications for end users.
Senior Account Manager
Woodruff-Sawyer & Co.
03.2016 - 06.2017
Large Group Benefit Advisor
Zenefits
07.2015 - 03.2016
Associate
Mercer Health and Welfare
10.2009 - 07.2015
Senior Account Executive
Premier Access Dental
05.2008 - 10.2009
Senior Account Executive
UnitedHealthCare
03.2002 - 05.2008
Associate
Aon Consulting
03.2001 - 03.2002
Education
Bachelor of Arts - History and Secondary Education
Mount Saint Mary's University
Los Angeles, CAHealth and Accident Producer License -
Missouri Life
04.2025
Skills
- Knowledge of employee benefits management
- COBRA compliance administration
- Training program and materials development
- Skilled in renewal negotiations
- Strategic benefits consulting
- Creating dynamic and productive relationships
- Compliance auditing
- Strategic upselling strategies
- Vendor coordination expertise
- Coaching and goal setting skills
- Mentoring and mentoring development programs
- Collaborating with global clients
- Strategic development
Certification
Blooming Willow Consulting :
Conductors Certification
Timeline
International Account Manager
Lyra
08.2024 - Current
Contract Benefits Consultant and Benefits Presenter
09.2021 - 08.2024
Coach/Founder
Phoenix Rising Healing Centered Coaching
06.2021 - Current
Customer Success Manager
Carrot
11.2020 - 05.2021
Senior Benefits Analyst
Delta Dental
05.2019 - 05.2020
Client Success Manager
Ginger.io
06.2017 - 12.2018
Senior Account Manager
Woodruff-Sawyer & Co.
03.2016 - 06.2017
Large Group Benefit Advisor
Zenefits
07.2015 - 03.2016
Associate
Mercer Health and Welfare
10.2009 - 07.2015
Senior Account Executive
Premier Access Dental
05.2008 - 10.2009
Senior Account Executive
UnitedHealthCare
03.2002 - 05.2008
Associate
Aon Consulting
03.2001 - 03.2002
Bachelor of Arts - History and Secondary Education
Mount Saint Mary's University
Health and Accident Producer License -
Missouri Life
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