Lisa Wilson
Smithville
Summary
Integrity Driven, versatile professional with experience including accounts management, customer relations, budget analysis, dispatching, project planning/coordination. Knowledge of logistics and yard coordination to support core business. Cross-function expertise in customer care internal and external. Dependable and organized.
Overview
18
18
years of professional experience
Work History
Yard Driver
Auto Handling LLC
02.2023 - Current
- Operated yard trucks to move safely throughout yard in preparation for load and ship.
- Improved yard efficiency by implementing proper time management and organizational skills.
- Informed supervisor and shipping lead about shipping concerns to avoid backups.
- Safely operated yard trucks, minimizing accidents and damage to property or equipment.
Bartender
Christines Firehouse
01.2019 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Stategic Account Specialist
Johnson Controls Security Solutions
04.2014 - 01.2019
- Provided exceptional customer service to strategic clients, resolving issues quickly and ensuring long-term partnerships.
- Developed tailored solutions for strategic accounts, resulting in increased customer satisfaction and loyalty.
- Monitored performance metrics closely, taking corrective action when needed to ensure achievement of individual and team goals.
- Mentored junior team members on effective account management techniques, fostering a collaborative work environment focused on continuous improvement.
Account Manager
Heatron Inc
12.2006 - 07.2010
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Education
High School Diploma -
Oak Park High School
Gladstone, MOSkills
- Material handling
- Performance tracking
- Industry expertise
- Financial acumen
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Yard Driver
Auto Handling LLC
02.2023 - Current
Bartender
Christines Firehouse
01.2019 - 02.2023
Stategic Account Specialist
Johnson Controls Security Solutions
04.2014 - 01.2019
Account Manager
Heatron Inc
12.2006 - 07.2010
High School Diploma -
Oak Park High School
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