Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Vincennie

St. Louis

Summary

Highly motivated and professional with over 20 years of experience providing high-level customer service in a variety of settings. Proficient in selling behaviors, creating genuine connections, visual merchandising, and inventory management. Possesses exceptional communication and inter-personal skills, with a proven ability to work independently and as part of a team.

Overview

17
17
years of professional experience

Work History

Customer Experience Lead- Operations

Victoria's Secret & PINK
07.2025 - Current
  • Assist with day-to-day operations of the store including processing and store organization.
  • Passionate about learning and committed to continual improvement.
  • Work flexible hours across night, weekend, and holiday shifts.
  • Manage time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Use critical thinking to break down problems, evaluate solutions and make decisions.
  • Assist with general tasks such as merchandising displays and cashier duties when needed.
  • Assist in driving sales growth through upselling product and customer service.

Assistant Store Manager

Bath & Body Works
02.2025 - 07.2025
  • Led daily store operations, ensuring compliance with corporate policies and procedures.
  • Trained and mentored staff, fostering a collaborative and efficient work environment.
  • Implemented inventory management systems to optimize stock levels and reduce shrinkage.
  • Coordinated visual merchandising efforts to enhance customer engagement and drive sales.
  • Oversaw scheduling processes, balancing labor needs with operational requirements for efficiency.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Store Manager- Temporary Assignment

Victoria's Secret
08.2024 - 02.2025
  • Managed a team of 14 employees, including four managers, and assisted in training them in a variety of merchandising and organizational functions.
  • Coordinate interviews, hiring, and training of associates and managers.
  • Consistently demonstrate company coaching and selling model to inspire other leaders and achieve performance metric goals.
  • Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement.
  • Provide direct performance feedback and in-the-moment training related to brand standards related to the guest experience.
  • Provide disciplinary feedback including terminations.
  • Assist guests on the sales floor to assess needs and connect to appropriate product, often introducing omnichannel options for complete guest experience.
  • Coordinated staff schedules to ensure optimal coverage during peak shopping periods, enhancing customer experience.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Approved regular payroll submissions for employees.

Customer Experience Manager

Victoria's Secret
06.2022 - 08.2024
  • Create maps for new merchandise floorsets.
  • Led teams in floorsets to re-set store with new product with a focus on accuracy of brand standards while maintaining a fast pace to meet deadlines.
  • Led inventories with up to 20 associates assisting and trained them on the process.
  • Manage shipment/processing hours and efficiency to maintain maximum product availability in addition to RFID scanners to track inventory levels.
  • Assist store manager in any necessary aspects and manage the store in their absence.
  • Coach and motivate associates on selling behaviors.
  • Consistently meet performance requirements on the sales floor assisting guests.
  • Operated POS cash register and counted the money in cash drawers to complete EOD deposit process.
  • Developed comprehensive product knowledge, enabling tailored solutions for guests' specific needs.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.

Selling Associate

Kate Spade New York
10.2022 - 12.2022
  • Assisted with processing shipment and back room organization.
  • Checked out guests at POS.
  • Maintained full presentations of product on sales floor.

Brand Operations Manager

Victoria's Secret
03.2021 - 06.2022
  • Led shipment teams to process merchandise in set time frames.
  • Oversee back of house organization.
  • Complete monthly safety inspections.
  • Led daily segments on sales floor including meeting set metrics, assisting guests, and managing associate zones.

Selling Associate

Victoria's Secret
05.2019 - 03.2021
  • Assisted guests with finding and educating them around product for their needs.
  • Cashiered at POS providing sales and return assistance.
  • Trained new-hires at POS and sales floor.
  • Worked on shipment processing team.
  • Assisted during inventories.

Receiving Manager

Quality Biomedical
04.2020 - 12.2020
  • Received and organized orders of medical equipment.
  • Fulfilled orders to be shipped.
  • Tested oxygen concentrators and ventilators.
  • Managed inventory.

Email/Live Chat Representative

HomeAdvisor
01.2014 - 10.2017
  • Worked with contractors to advertise their company online, including setting radius for travel areas, upselling advertisement packages, and editing their business profiles.
  • Assisted up to three contractors at a time in live chat.
  • Maintained efficient and prompt response times to emails.

Sales Associate/ Head Cashier

Lowe's Home Improvement
09.2008 - 09.2014
  • Assisted guests throughout the store with product, predominantly assigned to the seasonal and paint areas.
  • Worked POS and Customer Service Desk.
  • Assisted with returns.
  • Managed break schedules for cashiers.
  • Worked in the cash office processing money orders and counting down tills daily to complete deposits.
  • Assisted with inventory.

Education

Bachelor of Science - Anthropology/History

University of Colorado at Denver
Denver, CO
05.2021

Skills

  • Customer service
  • Dependable and responsible
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Organization and time management
  • Attention to detail
  • Flexible and adaptable

Timeline

Customer Experience Lead- Operations

Victoria's Secret & PINK
07.2025 - Current

Assistant Store Manager

Bath & Body Works
02.2025 - 07.2025

Store Manager- Temporary Assignment

Victoria's Secret
08.2024 - 02.2025

Selling Associate

Kate Spade New York
10.2022 - 12.2022

Customer Experience Manager

Victoria's Secret
06.2022 - 08.2024

Brand Operations Manager

Victoria's Secret
03.2021 - 06.2022

Receiving Manager

Quality Biomedical
04.2020 - 12.2020

Selling Associate

Victoria's Secret
05.2019 - 03.2021

Email/Live Chat Representative

HomeAdvisor
01.2014 - 10.2017

Sales Associate/ Head Cashier

Lowe's Home Improvement
09.2008 - 09.2014

Bachelor of Science - Anthropology/History

University of Colorado at Denver

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Lisa Vincennie