Lisa Slaybaugh
Saint Joseph
Summary
Proven Customer Service Representative at American Family Insurance, adept in fostering client loyalty and exceeding satisfaction through personalized service. Skilled in advising on insurance products with a typing speed of 35-45 wpm, ensuring efficient and effective customer interactions. Demonstrates exceptional communication and problem-solving abilities, contributing to a high level of client retention.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
American Family Insurance
06.2017 - Current
* Responds to customer interactions regarding billing, policy coverage and policy changes.
* Accepts ownership of requests and provides thorough service to ensure complete customer satisfaction.
* Fosters strong relationships with customers to maintain a high level of client retention and product loyalty, educating and advising on current and future insurance needs.
Education
Associate of Applied Science - Information Word Processing
Northwest Missouri Community College
Saint Joseph, MO12.1996
Skills
* Demonstrated experience in a customer service environment (This includes face to face service or contact center; retail, insurance, hospitality, etc)
* Ability to advise and recommend additional insurance products and services
* Keyboarding/typing ability at 35 - 45 wpm
Certification
I have my Property & Casualty Insurance Producer's License
Timeline
Customer Service Representative
American Family Insurance
06.2017 - Current
Associate of Applied Science - Information Word Processing
Northwest Missouri Community College
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