Lisa Schneider
Troy
Summary
Dynamic Account Director with a proven track record in managing client relationships, enhancing service delivery, and driving performance metrics. Expertise in conflict resolution and team collaboration to ensure client satisfaction and project success.
Overview
28
28
years of professional experience
Work History
Account Director
Supply Logic
St. Louis
09.2024 - 11.2024
- Managed client relationships to ensure satisfaction and retention.
- Developed account strategies to meet client needs and expectations.
- Cross-sold additional products and services to increase profitability within accounts.
- Served as a liaison between the client and internal teams to ensure successful execution of projects.
- Managed day-to-day operations of account team members to ensure timely completion of tasks.
- Resolved any conflicts between clients' needs, requirements and available resources, capabilities within the organization.
Client Relationship Manger / Account Executive
Taylor
St. Louis
02.2008 - 09.2024
- Cultivated strong client relationships through regular communication and feedback sessions.
- Managed client accounts by coordinating service delivery and addressing concerns promptly.
- Analyzed client data to identify trends and enhance service offerings effectively.
- Facilitated conflict resolution by mediating discussions between clients and service teams.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Determined cross-selling or up-selling opportunities and provided team with insight to facilitate increased or new business.
- Provided training, daily direction and issue resolution to the customer service and call center teams.
Customer Service Director
RR Donnelley
St. Louis
09.1996 - 02.2008
- Directed customer service strategy to enhance client satisfaction and retention.
- Developed training programs for staff to improve service delivery and product knowledge.
- Analyzed customer feedback to identify trends and implement process improvements.
- Collaborated with sales and marketing teams to align service goals with business objectives.
- Facilitated regular team meetings to promote communication and address service challenges.
- Established performance metrics to evaluate service effectiveness and team productivity.
Education
Some College (No Degree) - Court Reporting / Office Adiministration
St. Louis Community College
Kirkwood, MOSkills
- Managing customer relationships
- Process improvement implementation
- Performance metrics evaluation
- Service delivery management
- Team collaboration and communication
- Program / Project management
Timeline
Account Director
Supply Logic
09.2024 - 11.2024
Client Relationship Manger / Account Executive
Taylor
02.2008 - 09.2024
Customer Service Director
RR Donnelley
09.1996 - 02.2008
Some College (No Degree) - Court Reporting / Office Adiministration
St. Louis Community College