LISA PALMER
Kansas City
Summary
Dedicated clinical supervisor with over 17 years of experience in delivering exceptional patient care and fostering a patient-centric environment. Proven track record of implementing efficient workflows that enhance operational productivity and improve interdepartmental communication. Expertise in managing patient schedules and maintaining meticulous records, ensuring adherence to high standards of care and compliance. Proficient in team coordination, patient scheduling, and maintaining accurate medical records, contributing to a seamless healthcare experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Manager
Retina Associates
01.2008 - 01.2026
- Managed daily administrative and clinical operations for a high-volume retina specialty practice serving patients across multiple locations in Missouri and Kansas.
- Maintained accurate electronic medical records and documentation while supporting physician workflow and patient care operations.
- Coordinated patient appointments, surgical scheduling, follow-up care, and provider calendars to ensure efficient clinic operations.
- Generated weekly billing accuracy reports and monthly reconciliation reports to support financial accountability and operational compliance.
- Processed prescription refill requests, patient communications, and provider correspondence while maintaining confidentiality and professionalism.
- Verified employee timekeeping, PTO records, and payroll-related information for accuracy.
- Managed high-volume phone, email, and patient communications while providing exceptional customer service.
- Supported clinic workflow by coordinating patient movement, prioritizing tasks, and assisting staff with operational questions and scheduling needs.
- Assisted with employee onboarding support, annual performance review coordination, and day-to-day team communication.
- Traveled regularly between multiple clinic locations to support consistent operational standards and patient experiences.
- Maintained accuracy and attention to detail while managing multiple competing priorities and deadlines.
- Utilized EMR systems including MDI IntelleSys and PODIS, along with Microsoft Outlook and various office software applications.
Education
High School Diploma -
Park Hill High School
Kansas CitySkills
- Data Entry & Record Management
- Patient scheduling
- Multitasking & Time Management
- Administrative Support
- Documentation Management
- Calendar & Schedule Management
- Billing accuracy verification
- Electronic Medical Records (EMR)
- Proficient in Microsoft Outlook
- Records Accuracy & Quality Control
- Scheduling Software
- Billing Reconciliation Reporting
- Exceptional Attention to Detail
- Exceptional customer support
Certification
C.O.A. Certified Ophthalmic Assistant
Timeline
Clinical Manager
Retina Associates
01.2008 - 01.2026
High School Diploma -
Park Hill High School