Lisa McCarthy

• Served as subject matter expert in identifying and resolving claims issues with payers throughout Western U.S.
• Led claims reprocessing projects to ensure timely resolution for payers.
• Maintained key payer relationships to facilitate efficient problem-solving and escalation.
• Communicated root causes and resolutions to stakeholders, ensuring clarity and alignment with payer expectations.
• Analyzed systematic trends and reported results, recommending enhancements to improve claims processing.

• Supervised Southern CA Central Intake team and Billing Specialists, driving operational improvements.
• Managed daily office operations remotely from Missouri, streamlining workflows for Southern CA teams.
• Facilitated effective communication between clinical teams and administrative personnel.
• Tracked invoices and payments to maintain accurate accounts receivable and payable records.
• Trained new hires on office policies and procedures, facilitating quick integration and compliance.
• Provided administrative support to management through report and presentation preparation.

• Streamlined daily office operations, enhancing workflow for clinic staff.
• Trained new administrative staff on office procedures and software systems.
• Developed and implemented policies to enhance operational efficiency.
• Facilitated communication between clinical teams and administrative personnel, improving collaboration.
• Assisted in budget preparation while monitoring expenses related to office operations.
• Resolved customer inquiries promptly, maintaining positive client relationships.
• Maintained organized office environment to support efficiency and professionalism.
• Supervised staff and organized schedules, ensuring task delegation aligned with operational needs.

Managed scheduling and calendars for meetings to maximize time utilization.

• Delivered comprehensive administrative support to regional executives, improving operational efficiency.
• Composed letters, memos, reports, and presentations, ensuring high communication standards.
• Answered phone calls and emails, ensuring prompt delivery of information for business correspondence.
• Coordinated logistics for workshops, conferences, and meetings, reserving rooms and preparing supplies to support successful events.
• Entered data into spreadsheets using Microsoft Excel, ensuring accuracy and organization.
• Handled confidential documents according to protocols, maintaining data security.
• Served as liaison for Regional Medicare RAC and Regional Patient Referral Source Initiative (PRSI), enhancing communication and collaboration among stakeholders.

• Coordinated daily administrative operations, ensuring smooth office function and support for team objectives.
• Maintained organized filing systems for confidential documents and records.
• Assisted in onboarding new employees by preparing essential materials.
• Filtered emails by importance, escalating critical issues to leadership for timely resolution.
• Developed strong client relationships through exemplary customer service.
• Developed engaging PowerPoint presentations for internal and external clients to enhance communication.
• Performed clerical duties, including photocopying, faxing, and scanning documents.
• Collaborated with team members to improve workplace morale and dynamics.