Lisa May

Call center oriented, receiving cails from the citizen's of Missouri to complete interview for the varies program offere the state, process cases and authorize benefits the client is entitled to, case management, data entry, clerical skil! problem solving providing exceptional customer service.

• Evaluated existing benefit programs for effectiveness, making targeted adjustments to better meet the needs of the workforce.
• Completed audits of employee benefits, enrollment systems, and enrollment data to verify accuracy of benefits plan.
• Facilitated and coordinated annual benefit workshops with employees to discuss benefit plan enrollment requirements, updates, and cost changes.

My duties with this company included hiring/termination of employees, training employees, conducted orientation , background checks, personnel file's for new employees, Multi phone lines, data entry, on call, scheduling for non caregiver staff, payroll. Staying in compliance with the state and federal laws for home healthcare company.

• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
• Developed strong working relationships with management and executive team through effective scheduling and communication skills.