Lisa Malone
St. Louis
Summary
Experienced medical professional with a passion for providing exceptional patient care. Skilled in patient registration, prescription refills, copayment processing, and maintaining accurate patient records. Proven ability to collaborate effectively with insurance companies to ensure seamless healthcare services. Dedicated to delivering high-quality care and support to patients in need.
Overview
13
13
years of professional experience
Work History
Unit Assistant
St. Luke's Hospital
04.2025 - Current
- Assisted nurses with daily activities, resulting in a more organized and efficient workflow.
- Acted as a liaison between patients and their families, keeping them informed about treatment plans and progress while addressing any concerns or requests.
- Facilitated smooth patient transfers within the hospital by working closely with nursing staff and other departments for seamless transitions of care.
- Promoted a collaborative atmosphere within the nursing unit through effective teamwork and clear communication.
- Contributed to a positive patient experience by promptly addressing concerns and providing compassionate support.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
MEDICAL SECRETARY
St. Luke’s Medical Group Credentialing
09.2019 - Current
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Demonstrated adaptability and flexibility while managing multiple tasks simultaneously, ensuring all responsibilities were completed accurately and on time.
- Handled high volumes of paperwork efficiently, ensuring that all medical records were properly filed and accessible when needed.
- Expedited insurance claims processing by accurately preparing required forms and documentation for submission.
- Safeguarded patient privacy by diligently following HIPAA guidelines and implementing secure storage measures for confidential information.
- Supported continuous improvement initiatives within the department by participating in quality assurance activities related to medical records management.
- Contributed to audit preparation efforts, compiling necessary documentation and ensuring compliance with regulatory standards.
- Managed confidential information following HIPAA regulations, safeguarding patient privacy at all times.
- Collaborated with healthcare providers to resolve discrepancies in patient documentation swiftly.
- Assisted in training new staff on medical record management systems and procedures.
- Organized and maintained patient medical records for accuracy and compliance with regulatory standards.
- Processed incoming correspondence, ensuring timely distribution to appropriate departments.
CERTIFIED MEDICAL ASSISTANT
St. Luke’s Clinic of Internal Medicine
06.2018 - 09.2019
- Performed patient assessments and recorded vital signs to ensure accurate health monitoring.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Educated patients on treatment plans and preventative care, improving health outcomes.
- Called and faxed pharmacies to submit prescriptions and refills.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
CERTIFIED MEDICAL ASSISTANT
St. Luke’s Internal Medicine
06.2015 - 06.2018
- Registered patients upon arrival
- Confirmed demographic and insurance information
- Collected copays
- Requested and obtained referrals
- Answered phones taking and relaying messages
- Checked out patients
- Scheduled patients for tests and procedures
- Provided patients with instructions
- Reconciled copay log
- Scanned documents
- Scheduled appointments
MEDICAL RECEPTIONIST
Medical Employment Directory
03.2012 - 06.2015
- Managed patient scheduling and appointment confirmations, ensuring efficient clinic operations.
- Coordinated insurance verification processes, improving claim accuracy and reducing processing delays.
- Developed and maintained electronic health record systems, enhancing patient data accessibility and confidentiality.
- Facilitated communication between patients and healthcare providers to streamline care delivery and resolve issues.
- Oversaw front desk operations, implementing workflow improvements that enhanced patient satisfaction scores.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Reduced administrative errors by consistently verifying insurance information.
- Processed medical insurance claims and payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
Pem Foster
Certified Nursing Assistant Program - undefined
Clayton on the Green Nursing Facility
undefined
Future Faces of Leadership
Skills
- Proficient in managing health information services
- Strong organizational and interpersonal skills
- Ability to determine appropriate course of action in more complex situations
- Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive work attitude
- Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
- Ability to maintain confidentiality of all medical, financial, and legal information
- Ability to complete work assignments accurately and in a timely manner
- Ability to communicate effectively, both orally and in writing
- Ability to handle difficult situations involving patients, physicians, or others in a professional manner
Timeline
Unit Assistant
St. Luke's Hospital
04.2025 - Current
MEDICAL SECRETARY
St. Luke’s Medical Group Credentialing
09.2019 - Current
CERTIFIED MEDICAL ASSISTANT
St. Luke’s Clinic of Internal Medicine
06.2018 - 09.2019
CERTIFIED MEDICAL ASSISTANT
St. Luke’s Internal Medicine
06.2015 - 06.2018
MEDICAL RECEPTIONIST
Medical Employment Directory
03.2012 - 06.2015
Certified Nursing Assistant Program - undefined
Clayton on the Green Nursing Facility
undefined
Future Faces of Leadership
High School Diploma -
Pem Foster
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