Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Lisa Johnson

Saint Peters

Summary

Results-driven Quality Assurance Clerk at FedEx with expertise in quality control techniques and a strong commitment to customer service. Successfully reduced manufacturing waste and streamlined QA processes, enhancing operational efficiency. Proven ability to collaborate effectively within teams, ensuring adherence to quality standards and fostering a culture of excellence.

Professional with strong background in quality assurance and keen eye for accuracy. Proficient in identifying and resolving issues, ensuring compliance with standards, and enhancing operational efficiency. Dependable team player who adapts to changing needs and consistently delivers results. Skilled in documentation, data analysis, and process improvement, bringing reliable and collaborative approach to every task.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

27
27
years of professional experience

Work History

Quality Assurance Clerk

FedEx
10.2021 - Current
  • Conducted regular audits within various departments as per organizational policies, ensuring adherence to quality standards and maintaining documentation.
  • Contributed to a reduction in manufacturing waste through diligent monitoring of production processes and identification of inefficiencies.
  • Regularly audited production line operations for adherence to established quality control guidelines.
  • Streamlined QA processes for increased efficiency, implementing new testing methods and procedures.
  • Championed a culture of quality throughout the organization by consistently promoting best practices and emphasizing the importance of meeting customer expectations.

Postal Support Employee

USPS, United States Postal Service
05.2016 - 08.2021
  • Ensured optimal customer service by addressing inquiries, resolving issues, and providing guidance on USPS products and services.
  • Increased accuracy in mail distribution by carefully reviewing address information and identifying potential errors or inconsistencies.
  • Contributed to the security of USPS facilities through vigilant monitoring of building access points and reporting any suspicious activity.
  • Facilitated smooth operations during peak seasons through effective teamwork with both full-time employees as well as seasonal staff members.
  • Improved mail processing efficiency by accurately sorting and distributing incoming mail according to established guidelines.
  • Contributed to the overall success of USPS by participating in training programs, staying informed about policy changes, and maintaining a positive attitude in the workplace.
  • Maintained high levels of safety within the workplace by following proper lifting techniques for heavy packages and adhering to all safety protocols during mail handling processes.
  • Assisted customers with mailing needs, providing expert advice on postage rates, packaging materials, and shipping regulations.
  • Supported fellow employees in daily tasks, contributing to a collaborative and efficient workplace atmosphere.
  • Managed financial transactions at the retail counter effectively, ensuring accurate cash handling procedures were followed at all times.
  • Streamlined postal operations by maintaining an organized work environment and adhering to USPS policies and procedures.
  • Achieved timely completion of assigned tasks through diligent attention to detail while working independently or as part of a team.
  • Maintained strong relationships with customers through respectful communication, professional appearance, and reliable mail delivery services.
  • Reduced the risk of loss or damage to packages through careful handling practices that met USPS standards.
  • Sorted mail according to size, shape and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Provided service and sales to walk-in customers.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Upsold postal services like insurance and tracking.
  • Utilized customer service skills to provide exceptional service for repeat clientele.
  • Added accurate data entry into computer system to complete transactions.

Grocery Clerk

Schnucks Distribution Center
11.1998 - 04.2016
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
  • Streamlined distribution processes for faster delivery times and increased customer satisfaction.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Reduced errors in order fulfillment by implementing thorough quality control measures.
  • Collaborated with sales team to forecast product demand, allowing adequate time for procurement and distribution planning.
  • Processed incoming shipments promptly, ensuring accurate stocking and timely availability of products for customers.
  • Collaborated with other departments on supply and quality issues.
  • Developed a system for tracking damaged or returned items, minimizing losses and improving overall inventory accuracy.
  • Conducted regular audits of warehouse operations, identifying areas for improvement and implementing corrective actions as needed.
  • Received, sorted, and distributed incoming mail and packages.

Education

High School Diploma -

Hazelwood West
Hazelwood, MO

Skills

  • Quality control techniques
  • Conflict resolution
  • Lean methodology
  • Logistics
  • Customer service
  • Team collaboration
  • Warehouse operations
  • Quality assurance
  • Reliability
  • Teamwork and collaboration
  • Teamwork

Interests

  • Baking
  • Cooking
  • I like trying new recipes and food trends
  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
  • I enjoy cooking for friends and family gatherings

Timeline

Quality Assurance Clerk

FedEx
10.2021 - Current

Postal Support Employee

USPS, United States Postal Service
05.2016 - 08.2021

Grocery Clerk

Schnucks Distribution Center
11.1998 - 04.2016

High School Diploma -

Hazelwood West

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Lisa Johnson