Lisa Johnson
Kansas City
Summary
Skilled Patient Care Coordinator familiar with Medication Delivery and claims processing. 10-year history as a Certified CMT/ CNA in high demand healthcare settings while maintaining dependability. Comprehensive understanding of care spectrum and processes for care coordination.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Centerwell Specialty Pharmacy
Remote
02.2025 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Excellent communication skills, both verbal and written.
- Enhanced pharmacy workflow by assisting pharmacists with medication delivery to MDO and patientss
Emergency Medical Technician
Teamworkers LLC
Kansas City, MO
03.2024 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
Emergency Medical Technician
Shiftkey LLC
Kansas/ Missouri
12.2022 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Documented detailed patient care reports, providing essential information for staff and aiding in seamless care transitions.
Emergency Medical Technician/ Emergency CNA
Carestaf
Overland Park, KS
08.2015 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
CMT/Travel CNA
Zack Group
Missouri/ Kansas
08.2015 - 01.2023
- Actively participated in quality improvement initiatives aimed at enhancing patient outcomes and overall satisfaction levels.
- Reduced errors in medication administration with thorough documentation and verification processes.
- Consistently met or exceeded performance expectations as outlined by supervisors, demonstrating commitment to excellence in CMT practice.
- Developed strong relationships with colleagues across various disciplines, facilitating effective collaboration on complex cases.
- Maintained strict confidentiality regarding patients'' personal information according to HIPAA regulations.
- Improved patient satisfaction by consistently delivering high-quality care and compassionate support.
Emergency Medical Technician/CNA
GrapeTree Medical Staffing
Iowa/ Nebraska/Missouri/Kansas
03.2014 - 01.2022
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Associate of Applied Science -
Metropolitan Community College
Kansas City, MO05-2027
High School Diploma -
Ralston High
Nebraska05-2011
Skills
- HIPAA compliance
- Customer service
- Insurance verification
- Medical terminology
- Insulin Certified
- BLS CPR Certified
- Payment collection
- Claims processing
Certification
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- Insulin Certified
- MIssouri CMT/ CNA
- Kansas CMA/CNA
Timeline
Patient Care Coordinator
Centerwell Specialty Pharmacy
02.2025 - Current
Emergency Medical Technician
Teamworkers LLC
03.2024 - Current
Emergency Medical Technician
Shiftkey LLC
12.2022 - Current
Emergency Medical Technician/ Emergency CNA
Carestaf
08.2015 - Current
CMT/Travel CNA
Zack Group
08.2015 - 01.2023
Emergency Medical Technician/CNA
GrapeTree Medical Staffing
03.2014 - 01.2022
Associate of Applied Science -
Metropolitan Community College
High School Diploma -
Ralston High