Lisa Hagedorn
Troy
Summary
Dedicated dispatcher with proven skills in emergency coordination, communication, and safety compliance. Successfully managed high-pressure environments while ensuring accurate documentation and real-time updates for field personnel.
Overview
20
20
years of professional experience
Work History
Dispatcher
City of O'Fallon
O'Fallon
08.2021 - Current
- Coordinated emergency responses for police services.
- Monitored multiple communication channels for incoming requests and alerts.
- Managed dispatch operations using radio systems and computer-aided dispatch software.
- Documented incident reports accurately for record-keeping and future reference.
- Assisted field personnel with real-time updates on location and status changes.
- Ensured compliance with safety regulations during all dispatch operations.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Dispatcher
Central County Emergency 911
Ellisville
05.2019 - 07.2021
- Coordinated emergency responses for fire, and medical services.
- Monitored multiple communication channels for incoming requests and alerts.
- Managed dispatch operations using radio systems and computer-aided dispatch software.
- Documented incident reports accurately for record-keeping and future reference.
- Assisted field personnel with real-time updates on location and status changes.
- Ensured compliance with safety regulations during all dispatch operations.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Dispatcher
City of O'Fallon
O'Fallon
06.2009 - 05.2019
- Coordinated emergency responses for police.
- Managed dispatch operations using radio systems and computer-aided dispatch software.
- Documented incident reports accurately for record-keeping and future reference.
- Assisted field personnel with real-time updates on location and status changes.
- Ensured compliance with safety regulations during all dispatch operations.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Monitored multiple communication channels for incoming requests and alerts.
Dispatcher
Lincoln CO 911
Troy
10.2005 - 06.2009
- Coordinated emergency responses for police, fire, and medical services.
- Monitored multiple communication channels for incoming requests and alerts.
- Managed dispatch operations using radio systems and computer-aided dispatch software.
- Documented incident reports accurately for record-keeping and future reference.
- Ensured compliance with safety regulations during all dispatch operations.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Education
Paramedic - EMT-P
IHM Academy of EMS
St Louis, MO06-1996
Some College (No Degree) - EMT
St Louis Community College
St Louis, MO05-1994
Certificate in Accounting - Accounting
Hickey College
Clayton, MO06-1992
High School Diploma -
St Charles Senior High School
Saint Charles, MO05-1991
Skills
- Computer-aided dispatch
- Incident reporting
- Emergency coordination
- Radio communication
- Data entry accuracy
- Safety compliance
References
References available upon request.
Timeline
Dispatcher
City of O'Fallon
08.2021 - Current
Dispatcher
Central County Emergency 911
05.2019 - 07.2021
Dispatcher
City of O'Fallon
06.2009 - 05.2019
Dispatcher
Lincoln CO 911
10.2005 - 06.2009
Paramedic - EMT-P
IHM Academy of EMS
Some College (No Degree) - EMT
St Louis Community College
Certificate in Accounting - Accounting
Hickey College
High School Diploma -
St Charles Senior High School