Lisa Flanagan
St Louis
Summary
Experienced optician skilled in collaborating with healthcare providers and training new staff. Proven ability to manage patient records meticulously while ensuring compliance with HIPAA regulations, enhancing the overall veteran experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Optician
PDS Optical
Saint Louis
04.2022 - Current
- Assisted veterans in selecting suitable eyewear based on individual requirements.
- Educated veteran on available lens options and frame styles at PDS Optical.
- Maintained precise patient records while ensuring HIPAA regulations.
- Collaborated with optometrists to deliver comprehensive patient care services.
- Managed eyewear inventory and ordered supplies as necessary.
- Trained new staff on customer service protocols and product knowledge.
- Investigated and resolved veteran complaints, ensuring adjustments and repairs of eyewear.
- Calculated measurements for eyewear using optical measuring devices.
Optican
The Eye Center
Florissant
05.2017 - 04.2022
- Conducted vision tests to evaluate optical needs of patients.
- Collaborated with optometrists and ophthalmologists to interpret prescriptions accurately.
- Facilitated selection of suitable eyewear and lens options to enhance patient satisfaction.
- Advised on lens care and maintenance procedures to ensure optimal usage and longevity.
- Trained new staff on customer service techniques and product knowledge.
- Ensured compliance with safety standards during all fittings.
- Organized patient prescriptions and eyewear while ensuring compliance with HIPPA regulations.
Education
High School Diploma -
Hazelwood West
Hazelwood, MO06-1992
Skills
- Lens selection
- Optical measurements
- Vision testing
- Prescription interpretation
- Glasses prescription interpretation
- Multifocal lens fitting
- Prism correction application
- Ophthalmic terminology
- Color vision testing
- Visual acuity testing
- Visual field testing
- Amsler grid testing
- Ophthalmic medication administration
- Patient record management
- Electronic health records management
- Eyewear inventory management
- Customer relationship management
- Telephone triage
- CPRS knowledge
- Appointment scheduling
- Cleaning and sanitation
- Technical issue resolution
- Problem solving
- Attention to detail
- Compliance adherence
- Collaboration with healthcare providers
- Training and mentoring
- Effective communication
Certification
- American Board of Opticianry ID#252889 expires 12/31/2026
Timeline
Optician
PDS Optical
04.2022 - Current
Optican
The Eye Center
05.2017 - 04.2022
High School Diploma -
Hazelwood West