Lisa Dos Santos Lewis
Macau,Macau
Summary
Results-driven sales professional with expertise in event coordination and customer care in hospitality. Focused on driving sales growth through strategic planning and effective communication. Skilled in developing initiatives that enhance revenue and deliver outstanding service in fast-paced environments. Strong organizational and communication skills support training programs and streamline operations, improving customer experiences.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Activities Coordinator
Associação Dos Familiares Encarregados Dos Deficientes Mentais De Macau
Macau
07.2023 - 07.2025
- Coordinated daily activities to ensure smooth operations and enhance productivity.
- Facilitated training programs in retailing, delivery, gardening, cleaning, packing, and leaflet distribution.
- Executed daily supermarket tasks including baking, cooking, washing, cleaning, packing, delivery, and retailing.
Executive Assistant
Jorge Neto Valente Lawyers and Notaries
Macau
04.2021 - 04.2023
- Supported lawyers by managing daily office and administrative duties
- Executed office administrative functions including telephone, messaging, fax, mail, meetings, and booking
- Coordinated seminars and meetings for internal staff and external clients
- Documented all client details in the Landmark office system to ensure proper record-keeping.
- Performed multiple duties in Montepio and Landmark offices to maintain workflow.
- Assisted in all the quotations, maintenance, repairs in Montepio
Executive Assistant
Manuela Antonio Law Firm
Macau
01.2021 - 03.2021
- Provided administrative support to the lawyers and was responsible for daily office and administrative duties
- Facilitated planning of seminars and meetings to improve collaboration between internal teams and external clients.
- Coordinated office administrative tasks to enable smooth communication and efficient scheduling.
Assistant to the Managing Director
The 13 Hotel
Macau
08.2016 - 06.2019
- Provided comprehensive administrative support to Managing Director, overseeing daily office operations and tasks.
- Acted as primary contact for Managing Director, streamlining communication and workflow.
- Executed office administrative functions including telephone, messaging, fax, mail, conference coordination, and booking.
Room Sales Manager
The 13 Hotel
Macau
07.2016 - 06.2019
- Executed strategic sales planning and implementation to enhance room sales effectiveness
- Engaged with travel agencies and stakeholders to promote and sell guest rooms
- Conducted site inspections for prospective guests to showcase hotel facilities and services
- Provided sales training to staff
- Facilitated connections among involved parties
- Setup standard operation procedures and Policies for room reservation
Executive Assistant to the CEO
The 13 Hotel
Macau
05.2015 - 07.2016
- Facilitated communication between CEO and team members to enhance collaboration
- Supported the CEO with various administrative tasks and managed daily office functions.
- Managed office administrative functions including telephone, messaging, fax, mail, meetings, and bookings to ensure smooth operations
- Coordinated seminars and meetings for internal staff and external clients to support organizational goals
SALES MANAGER
Leng Wan Land Development Company
07.2012 - 04.2015
F&B - CATERING SALES MANAGER
Galaxy Macau
Macau
04.2012 - 06.2012
- Manage the team and report to the Vice President
- Analyzed monthly reports to provide actionable recommendations for improvement.
- Initiate and analyze the monthly reports
- Prepare and present proposals
SALES MANAGER
Leng Wan Land Development Company
03.2010 - 03.2012
- Developed strategic sales plans aligned with company growth objectives.
- Directed sales team to enhance client engagement and market presence.
- Managed property sales to optimize client portfolios
- Reviewed and organized sales contracts and legal documents to ensure compliance and accuracy
- Coordinated training sessions to improve team product knowledge and skills.
SALES MANAGER
The Venetian Macao
Macau
08.2007 - 02.2010
- Led event sales team of 5 to drive successful sales outcomes
- Conducted sales meetings and presentations to align team and stakeholders
- Managed customer relationships to enhance satisfaction and loyalty.
- Coordinated event sales planning, execution, and control to optimize processes
- Facilitated communication between event stakeholders to ensure alignment.
BANQUET SALES EXECUTIVE - CONVENTION AND EXHIBITON CENTRE
Macau Fishermen Wharf
Macau
11.2006 - 07.2007
- Delivered compelling sales presentations to showcase products and services, engaging potential clients effectively.
- Executed event sales planning and organization, ensuring seamless execution and oversight of all event details.
- Coordinated communication with event contacts and stakeholders to align objectives and expectations.
- Cultivated customer relationships through consistent communication and support to ensure loyalty.
Secretary
Phoenix Tobacco (Group) LTD
Macau
11.2005 - 11.2006
- Assisted Director with secretarial tasks while overseeing daily office administrative duties to maintain organizational efficiency.
- Executed secretarial functions including managing telephone, messages, faxes, mail, meetings, and bookings to ensure smooth office operations.
- Coordinated seminars and meetings to improve communication and collaboration among internal and external clients.
Secretary
PRE - Consulate Office
Macau
04.2005 - 07.2005
- Performed secretarial functions to streamline communication and scheduling.
- Coordinated office administration to ensure smooth operations.
- Managed daily office functions to enhance team productivity.
Public Relations
Sands China
Macau
05.2004 - 04.2005
- Executed PR initiatives to enhance gaming experience, driving customer satisfaction
- Promoted VIP membership benefits to new guests, increasing awareness and engagement
- Created welcoming environment for visitors, fostering positive first impressions
- Managed and addressed customer concerns each day
Secretary
Macau Municipal Council
Macau
11.2000 - 05.2004
- Supported manager in streamlining daily operations
- Coordinated daily duty roster for staff members
- Organize orientation for staff members and students
- Managed student enrolment process and supported admission interviews
- Perform regular corporate events
- In charge of part-time students during the weekends
Assistant Administrative to Manager
Macau Municipal Council
Macau
03.1999 - 10.2000
- Administered "Eco-library" database system to maintain accurate records and facilitate easy access.
- Streamlined document filing processes to improve organization and enhance user access.
- Managed collection of books in "Eco-library" to ensure availability and support user needs.
Administrative Clerk
05.1998 - 02.1999
- Responded to telephone inquiries and resolved complaints to maintain customer relations.
- Supported office administration and daily operations to facilitate workflow.
- Updated clients on deadlines to ensure clarity and satisfaction.
Public Relations Officer
05.1994 - 04.1998
- Executed public relations activities and reported outcomes to Board of Directors
- Planned and coordinated events for VIP guests, ensuring seamless experiences
- Informed clients about important deadlines to ensure project completion.
- Provide support for office administration and daily operation
Secretary
Macau Grand Prix Museum
Macau
01.1994 - 04.1994
- Executed secretarial functions including telephone handling, message processing, faxing, mail management, and coordinating meetings and bookings.
- Managed daily office operations and maintained efficient workflow.
- Managed daily administrative tasks to ensure smooth office operations.
- Coordinated communication between departments and external partners.
- Organized and maintained filing systems for documents and records.
Secretary
Macau Tourism Bureau
Macau
11.1993 - 12.1993
- Coordinated secretarial functions including telephone, message, fax, mail, meetings, and bookings for efficient communication
- Provided timely updates to Chief Director to support informed decision-making
- Managed guest reception for special events, ensuring a welcoming atmosphere and smooth operations
Secretary
Hanview Supplies Company
Macau
07.1993 - 09.1993
- Executed secretarial functions including telephone, message, fax, mail, meetings, and bookings
- Managed administrative duties to ensure smooth office operations
- Delivered direct reports to General Manager on team activities
Public Relation Officer
12.1991 - 06.1993
- Supplied accurate information and support to customers, enhancing satisfaction
- Delivered customer service to guests, ensuring positive experiences
- Attend company- related meetings with customers and supplies
- Managed various administrative duties to ensure efficient workflow
Education
Master of Business Administration -
University of Management and Technology
USA01-2016
Skills
- Event coordination
- Activity planning
- Logistics management
- Customer engagement
- Training facilitation
- Organizational skills
- Time management
- Attention to detail
- Team management
- Effective communication
- Problem solving
- Team collaboration
Volunteer Experience
- Visited the orphanage Centre, The Christiana Noble Children's Foundation, Ho Chi Minh City, Vietnam, 03/01/18
- Event Planning and Organizing
- Communication
- Donation and Home Service
Certification
- Event and Tourism Operation and Management Institute of Tourism Studies
- Sales Training
- TSA Training Services
Career Awards
- Sales Manager of the Year 2008
- Winner for July 2008 Sales Monthly Challenge
- Winner for August 2008 Sales Monthly Challenge
- Winner for December 2008 Sales Monthly Challenge
Other Relevant Information
Excellent and professional verbal and written communications in Portuguese, English, Cantonese and Mandarin, Proficiency in Microsoft Office applications including Outlook, Word, Excel, PowerPoint; Delphi and Opera, Have a well-groomed and professional appearance
Languages
English
Proficient (C2)
C2
Chinese (Cantonese)
Proficient (C2)
C2
Portuguese
Native
Native
Chinese (Mandarin)
Elementary (A2)
A2
Timeline
Activities Coordinator
Associação Dos Familiares Encarregados Dos Deficientes Mentais De Macau
07.2023 - 07.2025
Executive Assistant
Jorge Neto Valente Lawyers and Notaries
04.2021 - 04.2023
Executive Assistant
Manuela Antonio Law Firm
01.2021 - 03.2021
Assistant to the Managing Director
The 13 Hotel
08.2016 - 06.2019
Room Sales Manager
The 13 Hotel
07.2016 - 06.2019
Executive Assistant to the CEO
The 13 Hotel
05.2015 - 07.2016
SALES MANAGER
Leng Wan Land Development Company
07.2012 - 04.2015
F&B - CATERING SALES MANAGER
Galaxy Macau
04.2012 - 06.2012
SALES MANAGER
Leng Wan Land Development Company
03.2010 - 03.2012
SALES MANAGER
The Venetian Macao
08.2007 - 02.2010
BANQUET SALES EXECUTIVE - CONVENTION AND EXHIBITON CENTRE
Macau Fishermen Wharf
11.2006 - 07.2007
Secretary
Phoenix Tobacco (Group) LTD
11.2005 - 11.2006
Secretary
PRE - Consulate Office
04.2005 - 07.2005
Public Relations
Sands China
05.2004 - 04.2005
Secretary
Macau Municipal Council
11.2000 - 05.2004
Assistant Administrative to Manager
Macau Municipal Council
03.1999 - 10.2000
Administrative Clerk
05.1998 - 02.1999
Public Relations Officer
05.1994 - 04.1998
Secretary
Macau Grand Prix Museum
01.1994 - 04.1994
Secretary
Macau Tourism Bureau
11.1993 - 12.1993
Secretary
Hanview Supplies Company
07.1993 - 09.1993
Public Relation Officer
12.1991 - 06.1993
Master of Business Administration -
University of Management and Technology