Results-oriented professional with robust background in product management and agile frameworks. Known for fostering team collaboration and driving projects to successful completion. Reliable in adapting to evolving requirements and prioritizing key deliverables, showcasing strong ability to manage stakeholder expectations.
Overview
14
14
years of professional experience
Work History
Product Owner
Veteran's United Home Loans
05.2024 - Current
Define and communicate the product vision, ensuring alignment with business goals and technical requirements.
Prioritize initiatives that improve team owned processes, focusing on efficiency, security, and scalability.
Manage the product backlog, refine user stories, set acceptance criteria, and ensure development efforts align with stakeholder needs.
Collaborate closely with architects, engineers, and cross-functional teams to drive feature development, resolve roadblocks, and ensure timely delivery.
Engage with stakeholders to gather requirements, provide updates, and adapt the roadmap based on feedback and evolving business priorities.
Monitor key performance metrics to track progress, optimize workflows, and drive continuous improvement.
Loan Coordinator
Veteran's United Home Loans
06.2022 - 04.2024
Acted as the primary liaison between borrowers, loan officers, underwriters, and third-party stakeholders, providing clear communication and timely updates throughout the loan lifecycle.
Reviewed applications for completeness, verified borrower information, and coordinated the collection of necessary documents to facilitate smooth approvals.
Maintained accurate records, tracked loan statuses, and ensured all regulatory requirements and company policies were met.
Assisted with post-closing procedures, ensuring proper documentation for loan funding and disbursement.
Worked collaboratively with internal teams to optimize loan processing workflows, identified areas for improvement, and enhanced the overall borrower experience through proactive support and issue resolution.
Athletc Trainer/Administrative Assistant
Columbia Orthopaedic Group
12.2010 - 05.2022
Managed day-to-day operations and administrative functions to ensure seamless workflow and compliance with organizational and regulatory standards.
Oversaw scheduling, documentation, and communication processes to support efficiency and accuracy in service delivery.
Acted as the primary point of contact, liaising between stakeholders to facilitate timely and effective resolutions.
Served as the primary liaison, providing high-level customer service, addressing inquiries, and ensuring a smooth experience for partners and stakeholders.
Maintained meticulous documentation and reporting to track performance and ensure compliance with established guidelines.
Monitored and optimized operational workflows to enhance efficiency and drive results.
Ensured compliance with best practices and regulatory requirements, adapting processes as needed.
Worked closely with leadership and internal teams to facilitate communication, troubleshoot issues, and enhance overall service quality.
Coordinated approval processes and maintained accurate records to ensure transparency and alignment with business objectives.
Education
Bachelor of Science - Athletic Training
William Woods University
Fulton, MO
05-2009
Skills
Business analysis
Product backlog management
Roadmap development
Problem identification
Stakeholder relationship management
Feature prioritization
Product planning
Data-driven decision making
Timeline
Product Owner
Veteran's United Home Loans
05.2024 - Current
Loan Coordinator
Veteran's United Home Loans
06.2022 - 04.2024
Athletc Trainer/Administrative Assistant
Columbia Orthopaedic Group
12.2010 - 05.2022
Bachelor of Science - Athletic Training
William Woods University
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