Lindsey Fawks
Springfield
Summary
Trauma‑informed Certified Peer Specialist with nearly three years of experience in an adult crisis stabilization setting. Proven ability to perform discharge planning, casework‑level tasks, safety planning, and care coordination in fast‑paced, high‑acuity environments. Skilled at building rapport, de‑escalating crises, and supporting individuals with complex mental health needs. Seeking to transition into a Youth Crisis Discharge Planner role to apply strong planning, documentation, and client‑support skills within a youth‑centered program
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Peer Specialist
Burrell Behavioral Health
Springfield, MO
12.2023 - Current
- Monitored client progress and adjusted support strategies as needed.
- Educated clients about coping strategies and recovery-oriented practices.
- Provided crisis intervention and de-escalation strategies during challenging situations.
- Developed individualized care plans in collaboration with treatment teams.
- Used skills such as modeling, education, and implantation to teach daily living and coping skills.
- Trained new peer specialists on best practices and organizational policies.
- Conducted assessments and documented updates in EHR.
- Provided crisis intervention services as needed to ensure client safety and stability during challenging situations.
- Advocated for client needs within mental health services systems, promoting access to appropriate care options.
- Increased awareness of available community resources among clients through regular presentations at local events or hosting informational booths during resource fairs.
- Helped individuals set realistic goals based on personal life situations and strengths.
- Improved mental health outcomes for clients through active listening, empathy, and effective communication skills.
- Connected clients with available resources to further treatment goals.
- Promoted a positive recovery culture within the organization by serving as a role model for hope, resilience, and self determination
- Used personal experienced in substance use and mental health to help clients understand issues and move toward recovery.
- Empowered clients to make informed decisions about their care by providing education on available resources and wellness strategies.
Hotel Front Desk Clerk
Springhill Suites
Springfield, MO
06.2023 - 12.2023
- Managed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Maintained accurate room inventory using property management software to optimize occupancy rates.
- Assisted in training new staff on front desk procedures and hotel policies to enhance team performance.
- Processed payments and maintained financial accuracy during transactions at the front desk.
- Implemented strategies to improve guest satisfaction scores through attentive service and follow-up communication.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
Customer Service Representative
CTA
Springfield, MO
01.2022 - 07.2023
- Assisted customers with inquiries, ensuring timely resolution and high satisfaction levels.
- Managed customer complaints effectively, maintaining composure and professionalism under pressure.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
- Trained new staff on company policies and customer service best practices, fostering a knowledgeable team environment.
Education
GED -
Hannibal High School
Hannibal Missouri Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Trauma experience
- Social skills
- Mental health awareness
- Self-care techniques
- Emotional regulation
- Documentation
- Goal setting
- Motivational interviewing
- Resource linkage
- Recovery planning
- Substance abuse
- Resource advocacy
- Substance abuse education
- Peer support
- Skill development
- Recovery skills modeling
- Crisis support
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliability
- Critical thinking
- Organizational skills
- Conflict resolution
- Written communication
- Leadership training
Accomplishments
Graduated the Emerging Leadership Academy class of 2025
Certification
CPI certification
Certified Peer Specialist Certification
Completed De-escalation trainings
Completed Cit training
Timeline
Certified Peer Specialist
Burrell Behavioral Health
12.2023 - Current
Hotel Front Desk Clerk
Springhill Suites
06.2023 - 12.2023
Customer Service Representative
CTA
01.2022 - 07.2023
GED -
Hannibal High School
Bachelor of Science - Psychology
Southern New Hampshire University