Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsay Perkins

Springfield

Summary

Proactive and organized team player with a proven track record of providing exceptional service in various fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Drive to succeed in any roll.

Overview

6
6
years of professional experience

Work History

Surgery Coordinator

Smile Clubhouse
06.2024 - Current
  • Verified insurance coverage/benefits, and communicated financial obligations directly with patient/parent for timely scheduling of clinic appointments and surgery procedures.
  • Streamlined communication between Anesthesiologist, Dentists, Patients, and all essential staff for seamless surgery coordination at simultaneous operating locations ie. medical screening, requesting medical records, patient questions, collection of patient portions, medical staff, etc.
  • Collaborated with third party offices, hospitals, doctors, and assistants to maintain a well-organized and efficient operating room environment.
  • Troubleshot scheduling conflicts or issues promptly, working closely with involved parties to find mutually beneficial solutions quickly. ie. Ensuring all contracted time slots are being fully utilized.
  • Detail Oriented and assertive team member with an ability to multi-task.
  • Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
  • Obtained all authorizations required for dental and medical insurances. More specifically medicaid/managed care plans.
  • Developed strong relationships with insurance representatives to expedite approvals and resolve issues promptly.

Front Desk Receptionist

417 Sports Medicine and Orthopedics
12.2023 - 06.2024
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Server

Highland Springs Country Club
03.2023 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Built relationships with members of the country club to give personalized experiences.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.


Patient Access Representative

Mercy Hospital Springfield
09.2022 - 03.2023
  • Worked remotely while still meeting all job requirements.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Registar

Cox Hospital
01.2022 - 08.2022
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high-stress situations by maintaining a calm demeanor and ensuring proper procedures were followed.
  • Updated patient records with accurate, current insurance policy information.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Collected all patient portions.

Front Desk Lead

Big Shots Golf
05.2021 - 01.2022
  • Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
  • Reduced wait times for guests by streamlining check-in and check-out processes.
  • Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
  • Trained new front desk staff members, fostering a team environment and ensuring consistent service quality for guests.
  • Handled escalated customer concerns professionally, working towards satisfactory resolutions that maintained brand reputation.
  • Fostered a positive work environment by recognizing exemplary performance among front desk team members and addressing any issues promptly.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed reservations and seating arrangements to accommodate guests efficiently and comfortably.

Sales Associate

American Eagle Outfitters, Inc
11.2019 - 05.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

High School Diploma -

Willard High School
Willard, MO
12-2021

Skills

  • Personable and friendly communications
  • Assertive
  • Problem Solving
  • Customer Service
  • Food and Beverage
  • Patient Access
  • Leadership Skills
  • Reliable and Responsible
  • Collection and Account Documentation

Timeline

Surgery Coordinator

Smile Clubhouse
06.2024 - Current

Front Desk Receptionist

417 Sports Medicine and Orthopedics
12.2023 - 06.2024

Server

Highland Springs Country Club
03.2023 - 12.2023

Patient Access Representative

Mercy Hospital Springfield
09.2022 - 03.2023

Registar

Cox Hospital
01.2022 - 08.2022

Front Desk Lead

Big Shots Golf
05.2021 - 01.2022

Sales Associate

American Eagle Outfitters, Inc
11.2019 - 05.2021

High School Diploma -

Willard High School

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