Linda Arvizo

• Assisted customers in identifying appropriate solutions/services, generating and closing estimates to meet their needs promptly and accurately.

• Travel to customer locations to sell/assist customers with their current parts inventory, and service inquiries.

• Developed outbound calling programs to ensure each customer received at least one contact per quarter.

Ensured data consistency by correcting and revising records across various systems.

• Assist customers with developing parts stocking plans.

• Coordinated follow-up for customers purchasing new machines, collaborating with outside sales reps and technicians to create critical and recommended spare parts lists.

• Answer and process afterhours customer calls or emails, as scheduled.

• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, billing and invoice questions.
• Identified and corrected documentation errors to ensure compliance and accuracy in shipping processes.
• Assisted customers with inquiries, providing timely information on tracing shipments, rate quotes, tariff discrepancies, and billing issues.
• Managed office tasks to enhance workflow efficiency. by handling clerical duties. by managing clerical responsibilities. as assigned. Answering and directing phone calls, filing, data entry and billing process over, short and damaged freight and related documentation for customer resolution.

• Handling and resolving a variety of customer concerns, complaints, and questions by phone, email, chat, questions may include billing inquiries and general company product and service questions.
• Maintained strong customer relations by ensuring compliance with Service Experts' quality standards during all calls.
• Answered incoming calls from customers and performed additional assigned duties.
• Accepted empowerment to confidently address customer satisfaction. and to be prepared to make decisions regarding customer satisfaction with confidence.
• Maintained consistent attendance to support team operations. and on-time performance.

• Monitored inventory levels of supplies to ensure availability
• Researched prices and sourced supplies for non-mandated items to align with budgetary needs
• Work with approved vendors to purchase and deliver needed materials
• Establish par levels of supplies needed by company