Linda Lankford

Ticket takers, credential checkers, ushers, general crowd management, entertainment safety services in the Greater Kansas City Mo and Ks areas at all major arenas, stadiums, convention centers, performing arts, theatres, universities and most major events locally indoor/outdoor.

Outbound Call Center Data Collection Agent positions to support the Bureau of Labor Statistics (BLS). You will be cold calling companies to meet monthly performance obligations.

• Process confidential data records obtained through telephone interviews or other approved means.
• Identify and resolve inconsistencies in respondent’s responses.
• Establishing a rapport with potential respondents and enrolling companies into the BLS Current Employment Statistics (CES) Program.
• Ensuring quality control of collected data while identifying and reporting problems in obtaining valid information.
• Interpreting numerical data, reviewing error messages, and correcting data where applicable.
• Adhering to daily, weekly, and monthly performance targets.
• Research target company contact information online.

• Managed approx 14-20 employees in the daily operations for processing international shipments to ensure timely package delivery with adherence to safety standards. Mentoring team members, fostering skill development.
• Onboarding, training, certifying new hires

Documentation of employee records

Maintain ongoing training and assessments for certification

Organize schedules according to workflow.

• Customer Service Representative

Lead Inbound/outbound call center support center administrative assistant supporting customers internally and externally with tracking,billing,claims etc including building customer relations for premium shipping customers.