Maggie Ho
Macau
Summary
Experienced hospitality sales professional with a proven record of accomplishment in Wholesale, Leisure Luxury, MICE, Account Management. Strong network in tourism markets across Greater China and SEA. Skilled in communication, problem solving, and collaboration. Analytical thinker and self-starter who consistently achieves sales goals and wins top-achiever awards in Marriott International.
Overview
21
21
years of professional experience
Work History
Director of Sales
The St. Regis Macao
01.2025 - Current
- Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives
- Achieves personal booking goals and makes recommendations on booking goals of direct reports
- Supporting Developing & Executing Sales Strategies
- Maximizing Revenue by providing positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals)
- Assist in developing strong sales strategies and action plans to meet or exceed established revenue and room night goals
- Managing and attend Sales Activities
- Monitors all day to day activities of direct reports
- Approves space release for catering and contract checking
- Participates in sales calls with members of sales team to acquire new business and/or close on business
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
- Ensuring Exceptional Customer Service
- Building Successful Relationships
- Manage staff performance, provide support and guidance
Assistant Director of Sales
Sheraton Macao & The St. Regis Macao
06.2023 - 12.2024
- Manage MICE, wholesale, groups and Luxury Leisure market
- Assist in developing strong sales strategies and action plans to meet or exceed established revenue and room night goals
- Manage staff performance, provide support and guidance
- Constant phone calls, regular sales calls, Site inspection and product presentations to business partners to build up a solid relationship and maximize the business revenue
- Attend customer events, trade shows and sales missions such as MILUX events, The Exchange, ILTM, Virtuoso Travel week, Amex Showcases, Dong Luxury Connection
- Organize Fam groups from key markets, e.g
- Luxury Fam groups, travel agency Fam groups
- Organize sales events to develop the business in secondary cities and also host VIP events in key cities
- Work closely with Reservations, Front Office, F&B teams to ensure excellent services delivered to our customers
- Prepare the departmental training material and Conduct training courses to the associates within or across the departments
Sales Manager
Grand Hyatt Macau
07.2009 - 07.2014
- Manage travel agencies, online travel agencies, local corporates, MICE partners, long stay enquiries and airlines partners
- Assist on the yearly business budget with strategies and tactics
- Represent the hotel to attend travel fairs, road shows and relevant events
- Review established accounts in a timely manner and review the pricing strategy depending on market trend and hotel situation
- Prepare Revenue report with hotel forecast assist on business yearly plan
- Provide guidance and training to the team
Sales Assistant
Venetian Macau
03.2008 - 06.2009
- Provide administrative support and coordinate with related departments
- Ensure the administration work in good order by maintaining complete and supported records of all Sales agreements, contracts and quotations for the hotel, submitting sales reports in a timely manner, working with Sales Executive and Sales Managers for business record, production report for monthly consolidation
- Follow up sales leads whenever required or assigned by the Sales Managers/ Executives
Co-Founder
Colon Boutique
08.2007 - 01.2008
- Manage the routine work of the boutique
- Maximize the revenue by sourcing the clothes and cost control
- Employ the right person for taking care of the shop and oversee them
Senior Account Manager
Ricacorp Property Limited
05.2004 - 08.2007
- Provide professional service and information on properties to customers such as properties analysis, transaction procedures etc
- Balance the requests from both buyers and seller in order to seal the deal
- Proceed the transaction of housing and coordinate with lawyers and bank
- Maintain long-term relationship with property developers, banks, law firms, investors and clients
Education
Bachelor degree - Business Management
National Chi Nan University
01.2013
Tourism Management -
Institute for Tourism Studies
01.2004
High school degree -
Kao Yip Middle School
01.2002
Skills
- Sales strategy
- Revenue management
- Customer relationship management
- Contract negotiation
- Market analysis
- Event planning
- MS Word, Excel, PowerPoint
- Delphi, Opera
Languages
Chinese (Cantonese)
First Language
English
Proficient (C2)
C2
Chinese (Mandarin)
Proficient (C2)
C2
French
Intermediate (B1)
B1
Personal Information
Date of Birth: 01/18/84
Hobbies and Interests
- Writing (Column writer for Macao Daily in 2019)
- Social dance
- Yoga
- Tennis
Related Courses
- Smart Selling I, II, III, Grand Hyatt Macau, 2010
- Executive Development Program on Revenue Management, Institute For Tourism Studies and Cornell-Nanyang Institute of Hospitality Management, 2011
- Management Development Program I & II, Grand Hyatt Macau, 2012, 2014
- Marriott MDP (Management Development Program), 2020
- Cross Training in MICE team at Sheraton & St. Regis, 2021
- WSET (The Wine & Spirit Education Trust) Lv 1 & 2 passed with Merit, 2021
Timeline
Director of Sales
The St. Regis Macao
01.2025 - Current
Assistant Director of Sales
Sheraton Macao & The St. Regis Macao
06.2023 - 12.2024
Sales Manager
Grand Hyatt Macau
07.2009 - 07.2014
Sales Assistant
Venetian Macau
03.2008 - 06.2009
Co-Founder
Colon Boutique
08.2007 - 01.2008
Senior Account Manager
Ricacorp Property Limited
05.2004 - 08.2007
Bachelor degree - Business Management
National Chi Nan University
Tourism Management -
Institute for Tourism Studies
High school degree -
Kao Yip Middle School
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