Lily Boyles

• Completed 8 units of CPE from June 2024-May 2026
• Collaborated within an interdisciplinary team to provide individualized patient-centered care
• Trauma informed being able to support patients within emergency, ICU, and progressive care settings
• Engaged with specialized teams including behavioral response and palliative care
• Completed data-driven second-year residency focusing on Multi Visit Patients while collaborating with MVP social work team

• Managed all aspects of planning, catering, and facilitating needs for holiday and family day events for a team of 350+ employees
• Collaborated with internal executive teams to support sales team visits, marking, and ad hoc projects

• Developed and implemented strategic social media marketing plans and content for Unity's Eastern Region's social media sites
• Updated events, ministry pages, and resource pages on WordPress website

• Scheduled new client appointments, performed new client history, took x-rays and arranged future appointments for clients
• Scheduled community care events for clients, families, and community members

• Supported a team of 25 therapists and 6 administrators in daily office tasks
• Answered phones from clients, care coordinators, and clinicians to discern need, answer questions, and begin intake process for mental health services for kids and their families
• Maintained confidential records in an EMR system and physical files for clients
• Coordinated CEU trainings, parent support group, and meetings for staff and community members
• Created an internship program for counseling and social work students
• Provided community resources and attended trainings for community mental health partners
• Assisted in developing policies and procedures related to intake processes

* Oversaw 300+ regular and seasonal volunteers for in-reach and out-reach projects

* Supported 19 diverse teams of volunteers to empower and support spiritual community

* Recruited and trained new volunteers

* Communicated effectively via email, church's software system, and phone with individuals from various ages and abilities

* Coordinated special events such as retreats, conferences, memorial services

* Prepared participants for roles in ceremonies, services or events

* Served as prayer chaplain, supporting with monthly calls to 35 and served during 4 services a month for congregation

• Answered phones for clients; supported with intakes for new clients
• Maintained spreadsheets, attendance, schedules, and EMR system for entire agency
• Created and performed outcome survey for clients
• Created and performed new client triage questionnaire for best possible clinical support