Lillian Wilson
Bethany
Summary
Experienced with patient care support and effective communication. Utilizes organizational skills and attention to detail to ensure smooth healthcare operations. Knowledge of healthcare procedures and patient relationship management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Representative
Mosaic Life Care- Urgent Care
04.2025 - Current
- Managed patient inquiries and appointment scheduling using EPIC.
- Assisted in verifying insurance information, ensuring accurate billing processes.
- Educated patients on services offered, enhancing understanding of care options.
- Collaborated with healthcare providers to streamline patient flow and communication.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Greeted and directed patients to examination rooms and verified medical history and medications.
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Performs EKG’s, specimen collection and point of care testing with appropriate training and competencies.
Sales associate
Simply Posh Boutique
07.2024 - 04.2025
- Provided exceptional customer service, assisting clients in selecting products and ensuring a positive shopping experience.
- Handled point-of-sale transactions, returns, and exchanges efficiently.
- Maintained inventory organization and assisted with store merchandising.
- Developed strong communication and problem-solving skills by resolving customer inquiries and concerns.
- Scheduled events, communicating with each different vendor.
Golf Course Attendant
Golf Course Attendant
01.2022 - 01.2023
- Assisted customers with purchasing golf equipment, apparel, and accessories.
- Managed scheduling and reservations for tee times, ensuring smooth operations.
- Provided excellent customer service by answering questions and offering recommendations.
- Processed transactions and maintained accurate financial records.
Education
Associate Degree in Nursing - Nursing
North Central Missouri College
12-2026
Online Bachelors - undefined
Northwest Missouri State University
Maryville, MO01.2027
High School Diploma - undefined
South Harrison R-2
Bethany, MO01.2023
Skills
- Patient & Customer Relations
- Appointment Scheduling & Coordination
- Billing Assistance
- Multitasking & Organization
- Communication & Problem-Solving
- Medical Terminology (College Course taken)
- Organizational skills
- Billing processes
- Multitasking
- Patient-focused care
- Patient confidentiality
- Patient scheduling
- Patient registration
- Insurance verification
- Healthcare operations
- Attention to detail
Certification
- Basic Life Support — 2024-06
- Hippa Compliance Training — 2024-12
Timeline
Patient Care Representative
Mosaic Life Care- Urgent Care
04.2025 - Current
Sales associate
Simply Posh Boutique
07.2024 - 04.2025
Golf Course Attendant
Golf Course Attendant
01.2022 - 01.2023
Online Bachelors - undefined
Northwest Missouri State University
High School Diploma - undefined
South Harrison R-2
Associate Degree in Nursing - Nursing
North Central Missouri College