Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lillian Wilson

Bethany

Summary

Experienced with patient care support and effective communication. Utilizes organizational skills and attention to detail to ensure smooth healthcare operations. Knowledge of healthcare procedures and patient relationship management.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Care Representative

Mosaic Life Care- Urgent Care
04.2025 - Current
  • Managed patient inquiries and appointment scheduling using EPIC.
  • Assisted in verifying insurance information, ensuring accurate billing processes.
  • Educated patients on services offered, enhancing understanding of care options.
  • Collaborated with healthcare providers to streamline patient flow and communication.
  • Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
  • Greeted and directed patients to examination rooms and verified medical history and medications.
  • Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Performs EKG’s, specimen collection and point of care testing with appropriate training and competencies.

Sales associate

Simply Posh Boutique
07.2024 - 04.2025
  • Provided exceptional customer service, assisting clients in selecting products and ensuring a positive shopping experience.
  • Handled point-of-sale transactions, returns, and exchanges efficiently.
  • Maintained inventory organization and assisted with store merchandising.
  • Developed strong communication and problem-solving skills by resolving customer inquiries and concerns.
  • Scheduled events, communicating with each different vendor.

Golf Course Attendant

Golf Course Attendant
01.2022 - 01.2023
  • Assisted customers with purchasing golf equipment, apparel, and accessories.
  • Managed scheduling and reservations for tee times, ensuring smooth operations.
  • Provided excellent customer service by answering questions and offering recommendations.
  • Processed transactions and maintained accurate financial records.

Education

Associate Degree in Nursing - Nursing

North Central Missouri College
12-2026

Online Bachelors - undefined

Northwest Missouri State University
Maryville, MO
01.2027

High School Diploma - undefined

South Harrison R-2
Bethany, MO
01.2023

Skills

  • Patient & Customer Relations
  • Appointment Scheduling & Coordination
  • Billing Assistance
  • Multitasking & Organization
  • Communication & Problem-Solving
  • Medical Terminology (College Course taken)
  • Organizational skills
  • Billing processes
  • Multitasking
  • Patient-focused care
  • Patient confidentiality
  • Patient scheduling
  • Patient registration
  • Insurance verification
  • Healthcare operations
  • Attention to detail

Certification

  • Basic Life Support — 2024-06
  • Hippa Compliance Training — 2024-12

Timeline

Patient Care Representative

Mosaic Life Care- Urgent Care
04.2025 - Current

Sales associate

Simply Posh Boutique
07.2024 - 04.2025

Golf Course Attendant

Golf Course Attendant
01.2022 - 01.2023

Online Bachelors - undefined

Northwest Missouri State University

High School Diploma - undefined

South Harrison R-2

Associate Degree in Nursing - Nursing

North Central Missouri College

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Lillian Wilson