Lillian Wilson
St.Louis
Summary
Proven team player with a knack for multitasking, I excel in fast-paced environments, as demonstrated at Accent Dental STL where I significantly improved billing accuracy. My friendly demeanor and problem-solving skills enhance customer experiences, making me a valuable asset to any team seeking efficiency and positive client interactions.
Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing
Solid background in hospitality and customer service. Successfully ensured guest satisfaction through seamless coordination and attentive service. Demonstrated exceptional interpersonal skills and adaptability in dynamic environments.
Overview
4
4
years of professional experience
Work History
Dental Receptionist
Accent Dental STL
07.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Hostess
Texas Roadhouse
02.2022 - 07.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Barista
Panera Bread
03.2021 - 01.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Assisted in the drive-thru by taking orders and ensuring fast, friendly service. Worked in expo to accurately assemble and check orders for a smooth handoff.
- Prepared a variety of coffee and beverage orders to customer specifications while maintaining quality and efficiency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Certificate - Deaf Communications
St.Louis Community College
3400 Pershall Rd Saint Louis, MO 63135 United StaHighschool -
Herculaneum Highschool
1 Blackcat Dr, Herculaneum Mo, 6304805.2023
Skills
- Excellent multitasking capability
- Phone and email etiquette
- Punctual and reliable
- Maintaining cleanliness
- Team collaboration
- Time management
- Friendly and outgoing
- Attention to detail
Languages
American Sign Language
Limited Working
Timeline
Dental Receptionist
Accent Dental STL
07.2024 - Current
Hostess
Texas Roadhouse
02.2022 - 07.2024
Barista
Panera Bread
03.2021 - 01.2022
Certificate - Deaf Communications
St.Louis Community College
Highschool -
Herculaneum Highschool
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