Lillian Rasmussen
Branson
Summary
Extensive experience at Flat Creek and Billy Gail’s Corporation. Proven expertise in team member training and upselling strategies, enhancing customer satisfaction and loyalty. Recognized for maintaining good customer service during high volume periods and working well with others.
Overview
6
6
years of professional experience
Work History
Server/Trainer
Flat Creek and Billy Gail’s Corperation
05.2019 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
Sales Representative
SwingCoast Roofing
04.2024 - 12.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Branson Public Schools
Branson, MO05.2022
Skills
- Effective time management
- Menu memorization
- Safe food handling
- Order accuracy
- Upselling strategies
- High volume dining
- Team member training
- POS system proficiency
- Safe handling procedures
- Cash handling
- Food presentation
- Server etiquette
- Bar terminology
- Food safety compliance
- Restaurant operations
- Server management
- New employee mentoring
- Food running skills
- Point of sale (POS) system operations
- Table management
- Effective customer upselling
Timeline
Sales Representative
SwingCoast Roofing
04.2024 - 12.2024
Server/Trainer
Flat Creek and Billy Gail’s Corperation
05.2019 - Current
Branson Public Schools
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