Lillian Kopek
Raymore
Summary
Proven team player and adept in customer service, I excelled at Cupcake A La Mode by enhancing customer satisfaction and loyalty through high-quality baked goods and empathetic complaint resolution. Skilled in cake decorating and active listening, I effectively aided bakery operations, supervised new staff, and maintained cleanliness standards, contributing to a significant increase in repeat business.
Overview
3
3
years of professional experience
Work History
Baker
Cupcake A La Mode
05.2023 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained accurate inventory of baking supplies and ingredients.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Trained and supervised new employees on bakery operations and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Kohls
08.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
Hostess
El Dorado
08.2021 - 12.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Raymore Peculiar High School
Peculiar, MO05.2024
Skills
- Team Player
- Customer Service
- Active listener
- Food safety and sanitation
- Cleanliness standards
- Opening and closing duties
- Cake Decorating
- Active Listening
- Computer Proficiency
- Call Management
- Time management skills
- Patience and Empathy
Timeline
Baker
Cupcake A La Mode
05.2023 - Current
Cashier
Kohls
08.2022 - 01.2023
Hostess
El Dorado
08.2021 - 12.2021
High School Diploma -
Raymore Peculiar High School
Similar Profiles
Allison Duncan-FroulaAllison Duncan-Froula
Receptionist at A La Mode SpaReceptionist at A La Mode Spa
Alexis KitchenAlexis Kitchen
Shift Leader at A La ModeShift Leader at A La Mode
Belkola VasquezBelkola Vasquez
Salesperson at A La Mode Management LLCSalesperson at A La Mode Management LLC