Lillian Goade
Blue Springs
Summary
Experienced Funeral Director with expertise in compassionate communication and customer engagement. Works closely with families to ensure they are fully informed of the arrangements selected for their loved one and satisfied with their services, while maintaining the highest level of care and attention to detail.
Overview
4
4
years of professional experience
Work History
Funeral Director
Mt. Moriah, Newcomer & Freeman Funeral Home
03.2023 - Current
- Coordinates funeral, memorial, and graveside services according to the family's wishes, while following company policy and complying with local, state, and federal laws.
- Establishes trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Leads arrangement conferences with grieving families, providing empathetic support and guidance, while seamlessly working with Family Service Counselors to complete cemetery arrangements.
- Maintains accurate records and documentation, ensuring adherence to regulatory guidelines and organizational policies.
Field Operations Support Assistant
Sparkman/Hillcrest Funeral Home
06.2022 - 03.2023
- Provided administrative and operational support for funeral home and cemetery professionals.
- Assisted in coordinating visitations, funerals, memorials, and graveside services, ensuring seamless execution of events.
- Provided administrative support in inventory management of funeral supplies and equipment.
- Assisted in preparing deceased individuals for viewing.
Education
Associate of Applied Science - Mortuary Science
Dallas Institute of Funeral Service
Dallas, TX03-2023
High School Diploma -
Fort Scott High School
Fort Scott, KS05-2021
Skills
- Customer engagement
- Compassionate communication
- Problem-solving abilities
- Attention to detail
- Organizational skills
- Relationship building
Timeline
Funeral Director
Mt. Moriah, Newcomer & Freeman Funeral Home
03.2023 - Current
Field Operations Support Assistant
Sparkman/Hillcrest Funeral Home
06.2022 - 03.2023
Associate of Applied Science - Mortuary Science
Dallas Institute of Funeral Service
High School Diploma -
Fort Scott High School