Lilli Kramer
Kansas City
Summary
Dynamic and results-driven professional with extensive experience at Starbucks, excelling in employee training and customer service. Proven leadership skills and a strong ability to foster teamwork, ensuring high-quality beverage preparation and customer satisfaction. Adept at problem-solving and time management, consistently enhancing service standards and operational efficiency.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Starbucks
Kansas City
05.2025 - Current
- Trained new baristas on beverage preparation techniques and customer service standards.
- Facilitating and conducting coffee tastings
- Provided ongoing coaching to baristas to maintain high service quality.
- Demonstrated proper equipment use for brewing and espresso machines.
- Facilitated role-playing exercises to improve customer interaction skills.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Memorized official and off-menu coffee and tea preparations.
- Provided individualized instruction to match personal strengths, background and learning style of each employee.
Nutrition Food Service Worker
Saint Luke's North Hospital
Kansas City
01.2024 - 04.2025
- As a Nutrition Food Service Worker my day to day consists of preparing and serving food and beverages, ensuring food safety, and adhering to sanitation standards.
- I would go in and start a one on one conversation discussing my patients needs and what I can do in order to help them.
- Once that was completed I would begin to prepare their meals.
- Towards the end of my day, my coworkers and I will go back and collect all of the patient trays and wash them making sure that they meet sanitary standards.
Starbucks Barista
Hy-vee
Kansas City
03.2022 - 12.2024
- At Hy-vee I was a full-Time Shift Lead who connected with many different pleasant faces.
- Here I spent time learning how to pull food for customers, how to manage money, and how to operate as a team leader.
- Hy-vee has a good atmosphere and I worked great with my small team to create quality handcrafted drinks.
- I have truly enjoyed my small team, they were all amazing people and we always had a good time connecting with our customers.
- Here I have developed the experience that has made me feel more comfortable stepping into a higher leadership role; that has always been my goal.
Education
Bachelor of Arts - Business Administration
Arizona State University
Tempe, AZ05-2030
Undergraduate - radiology
Maple Woods Community College
Kansas City, MO01.2026
Degree -
Park Hill High School
Kansas City, MO05.2024
Skills
- Communication
- Fast and Focused learner
- Team player
- Collaborator
- Leadership
- Problem Solver
- Creative/ Organization
- Time management
- Decision Making
- Customer Service
- Active Listening
- Self Motivated
- Self sufficient
- Patient
- Shift Lead
- Food Handlers ID
- Cash Handling
- Inventory
- Employee training
Timeline
Barista Trainer
Starbucks
05.2025 - Current
Nutrition Food Service Worker
Saint Luke's North Hospital
01.2024 - 04.2025
Starbucks Barista
Hy-vee
03.2022 - 12.2024
Bachelor of Arts - Business Administration
Arizona State University
Undergraduate - radiology
Maple Woods Community College
Degree -
Park Hill High School