Lila Perry
Saint Charles
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Starbucks. Skilled in inventory control and operations management, adept at resolving customer complaints and improving service standards. Demonstrated ability to manage teams and processes efficiently, ensuring compliance and high-quality service.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2020 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Responded to and resolved customer questions and concerns.
- Communicated changes to standards with all employees and provided coaching to ensure goals were being met.
Restaurant Manager
Steak N Shake
05.2017 - 10.2020
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Legal Intern
Schuchat, Cook & Werner
07.2016 - 02.2018
- Organized legal filing system to maximize efficiency.
- Performed legal and general research, drafting memoranda, and correspondence.
- Reviewed legal information and proofed documentation for errors.
- Attended depositions and court proceedings and prepared summaries on cases.
- Sorted legal documents, filing and case materials in clear, orderly systems.
- Researched statutes, decisions, legal articles, and codes.
- Communicated pertinent information to clients via phone, email, and mail.
Education
High School Diploma -
Hillsboro High School
Hillsboro, MO05.2016
Skills
- Customer-Oriented
- Inventory Control
- Schedule Management
- Operations Management
- Document Management
- Search Engine Optimization
Timeline
Shift Supervisor
Starbucks
10.2020 - Current
Restaurant Manager
Steak N Shake
05.2017 - 10.2020
Legal Intern
Schuchat, Cook & Werner
07.2016 - 02.2018
High School Diploma -
Hillsboro High School
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