Lidia Nunez
Kansas City
Summary
Front desk Receptionist / customer service rep with over 6 years' experience working in both the public and private sectors. Diplomatic, personable, and adept at managing sensitive situations. Highly organized, self-motivated, and proficient with computers. Bilingual Spanish/English
Professional with robust experience in administrative and client-facing roles, well-prepared for responsibilities in public health environment. Strong focus on team collaboration and achieving positive outcomes, adapting seamlessly to evolving program needs. Skilled in data entry, communication, and client service, with dependable and flexible approach that ensures reliable support and effective problem-solving.
Experienced with providing administrative support in nutrition and health programs. Utilizes excellent organizational skills to maintain accurate records and assist clients effectively. Knowledge of program guidelines and strong communication abilities foster supportive and efficient office environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
WIC Clerk
Platte County Health Department
Kansas City, MO
07.2021 - Current
- Processes clients into the WIC program, Assists with the WIC application determines income eligibility, orients the client, prepares clients files and answers any questions the clients may have about the WIC program schedules appointments follows up with clients about incoming appointments, follows up with missed appointments
- Helps with interpretation with the Hispanic/Latino community
Customer Service Representative
Lincare/Med4Home Pharmacy
Kansas City, MO
02.2018 - 05.2021
- Unit dose customer service, pharmacy technician in charge of calling patients for their medicine refills.
QC Specialist/Data Entry
Wigs.com/ B&H
Kansas City, MO
06.2009 - 03.2017
- Worked as a front desk receptionist then they moved me to do quality control and become a manager on returns department I had to do data entry, answer phones, customer service, make and receive payments online, fax, type, processing more than 500 credits a day.
- Online store
Latino tax services
LTS MANAGEMENT
Kansas City, KS
01.2015 - 02.2017
- Front desk receptionist answering phone calls bilingual making customers appointments, printing, faxing, emailing, mailing documents, making sure customers files were ready, tax preparing when they were very busy
Education
High school or equivalent -
Van Horn High School
Independence, MO05-2006
Skills
- Bilingual
- Customer Service (6 years)
- Customer Support
- Microsoft Office
- MAS 90
- Printing (10 years)
- Fax
- Phones
- Data Entry
- Qc
- Front Desk
- Warehouse Experience
- Shipping & Receiving
- Spanish
- English
- Order Picking
- Quality Control
- Packaging
- Quality Inspection
- Microsoft Word
- Pharmacy Software (2 years)
- Avaya (5 years)
- UPS (2 years)
- Citrix (1 year)
- Pharmware (1 year)
- Pharmacy technician experience (1 year)
- HIPAA (2 years)
- Typing (7 years)
- Clerical experience (5 years)
- Bilingual (10 years)
- Customer support (4 years)
- Call center (2 years)
- Mowins (2 years)
- Showmevax (2 years)
- Insurance Verification
- Mohsaic (2 years)
- Data entry proficiency
- Appointment scheduling
- Cross-cultural sensitivity
- Cash handling experience
- Healthcare
- Effective communication skills
- Documentation and paperwork
- Verbal communication
- Microsoft office
- Data entry
- Documentation and reporting
- Record keeping
- Knowledgeable in [software]
- Telephone etiquette
- Benefits administration
- Proficiency in [software]
- Government relations
- Resource information
- Medicaid
- Income verification
- Public assistance programs
- Advocacy and counseling
- Confidentiality
- Recordkeeping and data input
- Applicant support and service
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Multitasking Abilities
- Critical thinking
- Excellent communication
- Team collaboration
- Flexibility
- Relationship building
- Computer proficiency
- Documentation skills
- Self motivation
- Professionalism
- Application support
- Cultural sensitivity
Certification
- Driver's License
- Pharmacy Technician February 2020 to February 2021
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
WIC Clerk
Platte County Health Department
07.2021 - Current
Customer Service Representative
Lincare/Med4Home Pharmacy
02.2018 - 05.2021
Latino tax services
LTS MANAGEMENT
01.2015 - 02.2017
QC Specialist/Data Entry
Wigs.com/ B&H
06.2009 - 03.2017
High school or equivalent -
Van Horn High School