Leyla Alvarado
Lee's Summit
Summary
To establish a long-term career in Ross Dress for less all the while constantly learning and developing team members to the best they can be.
Overview
17
17
years of professional experience
Work History
Area Supervisor of Operations
Ross Dress for Less
Lee's Summit
05.2025 - Current
- Supervised daily operations to ensure efficient store functioning and high-performance standards.
- Trained and mentored staff on customer service best practices to enhance client satisfaction.
- Coordinated employee shift schedules to ensure optimal coverage and maintain efficient workflow.
- Implemented visual merchandising standards, optimizing product displays for increased sales.
- Analyzed sales performance regularly, implementing adjustments to enhance results.
- Resolved customer inquiries and complaints promptly, maintaining professionalism at all times.
- Collaborated with upper management to develop and implement operational strategies.
- Performed frequent walk-throughs to identify and address issues impacting store appearance and professionalism.
Product Flow Specialist
Best Buy
Lees Summit
02.2018 - Current
- Executed daily replenishment tasks, ensuring fully stocked sales floor to enhance customer satisfaction.
- Applied standard operating procedures to identify and resolve product variances, improving product availability.
- Drove positive customer experience by building empathetic relationships and providing tailored solutions.
- Operated equipment in compliance with company safety standards to facilitate product movement.
- Secured products effectively to minimize store shrinkage.
- Assisted planogram and inventory specialists by providing backup support.
- Monitored online order notifications, facilitating timely delivery of products to customer service and direct shipping from store.
- Performed clean and bright duties according to established SOP guidelines.
Student Surgical Technologist
St. Luke’s North Hospital
Kansas City
02.2024 - 06.2024
- Prepared operating room for surgical procedures, creating optimal conditions for successful operations.
- Set up sterile table with instruments and supplies, maintaining organization and sterility throughout cases.
- Checked functionality of all equipment and instruments prior to each procedure.
- Anticipated surgeons' needs during operations, providing necessary tools to enhance procedural efficiency.
- Maintained sterile environment by adhering strictly to safety protocols.
- Recounted surgical instruments at end of procedures, preventing retention inside patients.
- Monitored surgical supplies inventory, proactively communicating needs to management to ensure availability.
- Collaborated with nursing staff and other medical professionals to ensure seamless patient care.
Area Supervisor
Ross Dress for Less
Miami
02.2012 - 12.2017
- Supervised daily operations, ensuring compliance with company policies and fostering a consistent customer experience.
- Trained staff on merchandising techniques and customer service standards, enhancing team performance and customer engagement.
- Resolved customer issues promptly, maintaining high satisfaction levels in stores.
- Mentored newly hired employees on company programs, facilitating smooth onboarding and integration into the team.
- Assisted in recruiting new employees, conducting interviews, and selecting candidates for open positions.
- Processed payroll for employees, ensuring accurate and timely payments.
- Demonstrated expertise in business management and strategic planning principles.
- Evaluated existing processes and recommended improvements.
Customer Service Supervisor
Kohls Dept Store
Homestead
07.2009 - 02.2012
- Supervised daily operations of customer service department, ensuring efficient workflow.
- Managed customer inquiries and resolved issues promptly to enhance satisfaction.
- Implemented policies that enhanced service quality and elevated customer experience.
- Resolved escalated disputes promptly, fostering strong customer relationships.
- Assisted customers with product inquiries and addressed complaints professionally.
- Answered phone calls and responded to questions and concerns effectively.
- Identified areas for improvement in customer service processes and developed actionable strategies.
- Conducted regular audits for inventory accuracy and compliance, supporting planogram execution.
Education
Associate in Arts - Surgical Technology
Metropolitan Community College
Kansas City, MO07-2024
Associate in Arts (AA) -
Miami-Dade Community College
Homestead, FL12-2017
Skills
- Operations management
- Inventory management
- Operational strategy
- Process improvement
- Hiring and onboarding
- Staff training and development
- Team leadership
- Customer service
- Creative problem solving
- Attention to detail
- Visual merchandising
Languages
- Spanish, Intermediate
- English, Fluent
Accomplishments
- Recently won a contest for meeting payroll within the district.
Timeline
Area Supervisor of Operations
Ross Dress for Less
05.2025 - Current
Student Surgical Technologist
St. Luke’s North Hospital
02.2024 - 06.2024
Product Flow Specialist
Best Buy
02.2018 - Current
Area Supervisor
Ross Dress for Less
02.2012 - 12.2017
Customer Service Supervisor
Kohls Dept Store
07.2009 - 02.2012
Associate in Arts - Surgical Technology
Metropolitan Community College
Associate in Arts (AA) -
Miami-Dade Community College