Lexus Davis
Independence
Summary
Driven and results-focused insurance professional with a proven track record at Missouri Farm Bureau Insurance, excelling in sales strategy development and customer service. Leveraged effective negotiation and problem-solving skills to exceed sales quotas and enhance client satisfaction. Demonstrated commitment to professional growth through continuous learning, embodying teamwork, and a goal-oriented mindset.
Overview
4
4
years of professional experience
Work History
Licensed Sales Associate
Missouri Farm Bureau Insurance
01.2024 - Current
- Negotiated favorable terms for clients during contract discussions, ensuring their best interests were represented.
- Effectively managed a large book of business, ensuring timely renewals and processing policy adjustments as needed.
- Maximized upselling opportunities by identifying additional coverage needs during routine policy reviews.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Exceeded corporate quotas for monthly policy sales.
Customer Service Representative
Missouri Farm Bureau Insurance
02.2021 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
Van Horn High School
Independence, MO05.2015
Skills
- Goal-oriented mindset
- Property valuation
- Sales strategy development
- Effective negotiation
- Insurance sales expertise
- Client Service
- Teamwork and Collaboration
- Friendly and Helpful
- Customer Service
- Problem-Solving
- Honest and Dependable
Timeline
Licensed Sales Associate
Missouri Farm Bureau Insurance
01.2024 - Current
Customer Service Representative
Missouri Farm Bureau Insurance
02.2021 - 01.2024
High School Diploma -
Van Horn High School
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