At Shake Shack, I excelled as a Cross Trainer, mastering advanced coaching and corrective exercise techniques. My focus on tailoring training programs enhanced team performance significantly, ensuring adherence to high-quality standards. Skilled in both leadership and goal setting, I drove the development of essential operational skills across the team.
Leading training sessions:Delivering comprehensive training on all aspects of the Shake Shack operations, including food preparation, customer service, cash handling, and cleaning procedures.
Skill development:Identifying individual strengths and weaknesses of team members to tailor training programs and ensure they acquire necessary skills for different stations.
Observing and coaching:Monitoring new employees during their training shifts to provide feedback and address any issues or areas for improvement.
Maintaining training standards:Ensuring consistency in training delivery by adhering to Shake Shack's established training curriculum and quality standards.