Levi Shadow
Crocker,MO
Summary
Developed extensive problem-solving and communication skills in technical service environment. Demonstrated ability to handle complex issues and provide clear, effective solutions to enhance customer satisfaction. Seeking to transition into new field, utilizing strong analytical and interpersonal skills to contribute to team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Technician
Brightspeed
12.2022 - Current
- Troubleshoot and repair copper cable
- Install new POTS and DSL lines
- Run inside wire in businesses and homes
- Find the shortest and most effective way to run cable drops
- Work with engineering on special demands from businesses and for new cable routes
- Splice copper and fiber cable
- Perform preventative maintenance
- Read maps and prints for cable routes of new and old plants
- Assist network technicians in restoring systems
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Guide other technician's on most efficient ways to complete jobs
Lineman
Star Construction
01.2022 - 12.2022
- Analyzed preparation documents to correctly set up installations at job sites
- Oversaw materials procurement and inventory management, ensuring adequate supplies were available for each project phase
- Operate the Digger Derrick to load, unload, and set new poles
- Operate the bucket truck to attach new lines, transfer lines to new poles, set up the lasher on the strand, and bond the strand to pole ground
- Use a Bucksqueeze and gaffs to climb poles
- Build a new strand and lash cable
- Respond to callouts over damaged poles and/or cable
- Splice copper cable
- Trench in cable and conduit
- Pull cable into conduit, pedestals, and handholds
- Input daily production
- Conducted equipment inspections to ensure safe and proper function
Construction Laborer
Reese Equipment Company, LLC
06.2021 - 12.2021
- Assist in building homes and businesses by reading plans, preparing the site, pouring concrete and framing the buildings
- Operating equipment needed during the construction
Field Technician
Kidwell Telecom Services
05.2019 - 06.2021
- Ensured projects stuck to appropriate timeline
- Tasked with locating and laying out sites, interpreting plans from company engineers
- Preparing a site using a hydro excavator and/or hand trenching ground field
- CAD welding grounds
- Running conduits to X-Conn, fiber handholds, and the power poles
- Placing equipment pedestal and/or X-Conn
- Uploading script into Nokia Dslam
- Making sure projects were completed correctly and promptly
- Gathering materials
- Communicating with local technicians and supervisors
- Installing new equipment
- Performing customer throws on central office mainframes
- Conducting speed and performance tests
Education
General College Courses -
State Fair Community College
Sedalia, MO05.2019
Skills
- Technical Expertise
- Effective Communication
- Attention to Detail
- Problem Solving
- Decision Making
- Hardware troubleshooting
- Documentation and reporting
- Service quality standards
- Customer service excellence
Certification
Class A CDL
Timeline
Customer Service Technician
Brightspeed
12.2022 - Current
Lineman
Star Construction
01.2022 - 12.2022
Construction Laborer
Reese Equipment Company, LLC
06.2021 - 12.2021
Field Technician
Kidwell Telecom Services
05.2019 - 06.2021
Class A CDL
General College Courses -
State Fair Community College
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