Levi Hayward
Cassville
Summary
To secure a position that will challenge me to expand my learnings, knowledge, and skills. I am a dedicated employee that likes to learn new processes and technology to continuously increase my skill set.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
19
19
years of professional experience
Work History
Automotive Service Writer
Mike's Auto Care
Cassville, MO
01.2026 - Current
- Greeting customers and asking them to explain the car issue.
- Writing up customer information.
- Communicating customer information to the best-fit technician.
- Inputting customer and vehicle information into a customer relationship management system and service database.
- Writing and tracking service work.
- Updating the customer on progress and/or changes along the way.
- Creating automotive work estimates by determining labor, supplies and materials needed.
- Requesting parts needed to complete the job.
- Communicating cost, time estimate and warranty information to customers.
- Scheduling service and repairs with the customer.
- Billing clients and managing work transactions.
- Responding to customer questions and communications during the service process.
Project Coordinator
Steel Tech
Monett, MO
08.2025 - 10.2025
- Coordinated project schedules and resource allocation to ensure timely completion of deliverables.
- Facilitated communication between stakeholders, enhancing collaboration and project alignment.
- Implemented process improvements that streamlined workflows and increased overall efficiency.
- Created job files for each project and maintained current data in each file.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
Sales Account Manager
Arning Companies, Inc.
Cassville, MO
06.2014 - 08.2025
- Responsible for a variety of estimating, project management, sales and customer service functions for the Sonic Drive-In account and other various projects.
- Acting as a primary point of contact for clients.
- Monitor and maintain the vast knowledge of the Sonic Drive-In account.
- Screen projects sent in by customers and prepare them for estimating. Answer all questions from estimating and customer.
- Schedule any meetings between estimating, engineering, and project management.
- Manage all project documentation and scheduling.
- Serve as a liaison between project managers, sales, team members, and stakeholders, facilitating clear communication and ensuring everyone is informed about project progress and changes.
Quality Control Specialist
Bekaert
AR
01.2007 - 01.2014
- Set-up and operate wire machines, perform necessary test and measurements to assure product meets required specifications.
- Keep accurate products data and records.
- Correct and adjust any machine malfunctions to ensure continuity of production and quality.
Education
High School diploma -
Cassville High School
05.1999
Skills
- Microsoft Office
- CRM & Sage software
- POS systems
- Genius software
- Outlook
- Excel
- Customer service
- Strong organization
- Customer service expertise
- Communicating with clients
- Reliability
- Time management
Timeline
Automotive Service Writer
Mike's Auto Care
01.2026 - Current
Project Coordinator
Steel Tech
08.2025 - 10.2025
Sales Account Manager
Arning Companies, Inc.
06.2014 - 08.2025
Quality Control Specialist
Bekaert
01.2007 - 01.2014
High School diploma -
Cassville High School