Leticia Phillips
Florissant
Summary
With over 19 years of accounting experience in diverse industries such as medical, insurance, and finance, I have a strong background in accounts receivable, accounts payable, payroll, invoicing, benefits, and financial reporting. I possess exceptional written and verbal communication skills and am committed to providing exceptional customer service. Proficient in various accounting and billing software including Peachtree, Microsoft Office Suite (Word and Excel), Centricity, Meditech, Gateway EDI, Zirmed, EclinicalWorks, Adva tax, Smart, Assuance, and SSI. Throughout my career, I have successfully resolved complex issues, managed high-volume tasks, and ensured compliance with industry regulations.
Overview
22
22
years of professional experience
Work History
Trade Management Representative
Anchor Packaging
05.2022 - Current
- Handle the processing of monthly rebate credits, and ensure the prompt issuance of credit memos to customers.
- Initiate checks within Oracle for applicable rebate programs.
- Address internal and external inquiries promptly.
- Secure the required paperwork to clear outstanding claims.
- Generate invoices for unpaid products, freight charges, and invalid deductions.
Medical Biller, Accounts Receivable
Lifepoint Health
12.2017 - 01.2025
- Tracked pending insurance claims to ensure timely resolution.
- Provided required documentation promptly to facilitate payment.
- Drafted and submitted appeals addressing all claim denials.
- Resubmitted missing bills to insurance carrier.
AP/AR Representative
St. Andrew’s Resources
06.2018 - 09.2018
- Oversaw seamless handling of digital deposit submissions, adhering to compliance standards.
- Created Excel spreadsheets for account payable invoices.
- Issued checks after invoice entries.
- Inputted supplementary charges into the database for all health insurance claims and patient billing.
- Pursued resolution of outstanding insurance claims.
Reimbursement Supervisor
Numotion
01.2017 - 12.2017
- Managed daily operations, delegated tasks, and guided team members to meet financial goals.
- Implemented strategies to align staff competencies with organizational standards.
- Managed staff attendance records with accuracy and efficiency.
- Analyzed and documented employee achievements during review periods.
- Enforced disciplinary actions to maintain staff compliance.
- Submitted decisive recruitment recommendations to the Reimbursement Manager.
- Ensured adherence to company best practices in billing and collections.
- Authorized write-offs of amounts up to $500.
Medical Billing and Collections Coordinator
Numotion
07.2014 - 01.2017
- Secured correct order setup to enable appropriate reimbursement.
- Conducted daily examination of orders to ensure accurate billing.
- Resolved billing holds through coordination with order processors.
- Filed appeals, including medical documentation, for denied claims.
- Executed collection efforts on unpaid claims, shortening the number of outstanding days in sales.
- Advised on issuing receivable refunds and executing write-offs.
- Resolved incoming queries ensuring timely support for all customers.
- Notified management of payer trends and accounts receivable challenges
Accounts Receivable/Supervisor
National Medical Billing Services
07.2011 - 07.2014
- Optimized follow-up process with insurance carriers using SIS and AdvantX billing systems.
- Used GHN billing system for tracking financial activities like unbilled claims, billing errors, and neglected write-offs.
- Handled submission of medical documents and appeals to insurance companies for denied claims.
- Facilitated weekly team discussions to ensure alignment on objectives.
- Examined aging report trends and provided staff guidance.
- Conducted thorough analysis of month-end data.
Senior A/R Representative
Hawthorn Physician Services
05.2009 - 07.2011
- Utilized CPU management billing system to track unpaid insurance claims for radiology, pathology, and emergency room departments.
- Tracked financial activities using Gateway billing systems, including unbilled claims and billing errors.
- Shared comprehensive results on billing errors and claim denials with top management
- Resolved inaccuracies in claims detected through the Gateway billing system.
- Assisted departments by participating in projects addressing neglected write-offs among other issues.
- Presented strategies to streamline processes and eliminate inaccuracies in billing.
- Filed appeals with insurance carriers addressing claim denials.
Accounts Receivable Specialist
ProRehab
05.2003 - 05.2009
- Conducted manual edits on medical invoices for accurate coding prior to submission.
- Executed follow-ups via Centricity billing systems on unpaid claims and accounts.
- Filed appeals involving medical documentation for insurance claim denials.
- Forwarded outstanding patient balances to the collections team.
- Reviewed and validated invoices in Peachtree for accuracy prior to processing.
- Generated performance summaries highlighting outstanding balances.
- Updated financial records for revenue and bad debt reserves with Microsoft Excel.
- Reconciled Section 125 benefits ensuring accurate deductions.
Education
BS - Accounting
Harris Stowe State University
St Louis, MOAA - General Transfer Studies
St. Louis Community College
St Louis, MOSkills
- Peachtree
- Microsoft Office (Word, Excel, and PowerPoint)
- Centricity
- Meditech
- Gateway EDI
- Zirmed
- EclinicalWorks
- AdvantX
- Smart
Accounting Areas
- Accounts Receivable
- Accounts Payable
- Payroll
- General Ledger
- Invoicing
- Benefits
- Financial Reports
Industries
- Medical
- Insurance
- Finance
Certification Education Training
- BS, Accounting, Harris Stowe State University
- AA, General Transfer Studies, St. Louis Community College
Accomplishments
- Promoted from accounts receivable representative to supervisor while working at National Medical Billing Services and Numotion
- Promoted from accounts receivable representative to medical biller while at LifePoint.
Timeline
Trade Management Representative
Anchor Packaging
05.2022 - Current
AP/AR Representative
St. Andrew’s Resources
06.2018 - 09.2018
Medical Biller, Accounts Receivable
Lifepoint Health
12.2017 - 01.2025
Reimbursement Supervisor
Numotion
01.2017 - 12.2017
Medical Billing and Collections Coordinator
Numotion
07.2014 - 01.2017
Accounts Receivable/Supervisor
National Medical Billing Services
07.2011 - 07.2014
Senior A/R Representative
Hawthorn Physician Services
05.2009 - 07.2011
Accounts Receivable Specialist
ProRehab
05.2003 - 05.2009
BS - Accounting
Harris Stowe State University
AA - General Transfer Studies
St. Louis Community College
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