Leslie Coulson
Independence
Summary
Detail oriented leader with expertise in customer service and warehouse operations. Demonstrated ability to resolve issues and enhance team performance through effective communication and collaboration. Committed to operational efficiency and accuracy.
Overview
23
23
years of professional experience
Work History
Receiving Clerk
Bass Pro Shops
Independence
07.2025 - Current
- Received incoming shipments and checked for accuracy against invoices and purchase orders.
- Utilized inventory management system to ensure proper location of merchandise.
- Prepared outbound shipments ensuring accurate labeling and packaging.
- Worked closely with the team lead to ensure efficient warehouse operations.
Customer Service Team Lead
Bass Pro Shops
Independence
07.2024 - 07.2025
- Demonstrated strong communication skills while interacting with customers in person and on the phone.
- Assisted customers with returns and online orders.
- Utilized problem solving skills to resolve customer concerns in a timely manner.
Customer Service Associate
Bass Pro Shops
Independence
06.2022 - 07.2024
- Assisted customers with returns and online orders.
- Utilized problem solving skills to troubleshoot customer problems and resolve them quickly.
- Demonstrated strong communication skills while interacting with customers and employees.
Supply Officer
U.S. Navy
Oak Harbor
11.2003 - 01.2006
- Monitored inventory levels of products and materials in warehouses.
- Performed regular audits of physical inventory counts against records.
- Reviewed Government Credit Card Purchases.
Education
Associate of Science - Accountin Technology
Olympic College
Bremerton, WA06-2011
Skills
- Accurate record keeping
- Team collaboration
- Problem solving
- Attention to detail
- Adaptability
- Effective communication
Timeline
Receiving Clerk
Bass Pro Shops
07.2025 - Current
Customer Service Team Lead
Bass Pro Shops
07.2024 - 07.2025
Customer Service Associate
Bass Pro Shops
06.2022 - 07.2024
Supply Officer
U.S. Navy
11.2003 - 01.2006
Associate of Science - Accountin Technology
Olympic College