Lesli Mitchell
St. Louis
Summary
Dynamic Patient Service Representative with extensive experience excelling in insurance verification and appointment scheduling. Proven ability to enhance patient satisfaction through exceptional customer service and effective communication. Skilled in electronic health records, ensuring compliance and accuracy while fostering a compassionate environment for patients navigating healthcare challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Rep (Pharmacy Tech)
Cigna Evernorth
St. Louis
06.2025 - 02.2026
- Assisted pharmacists in accurately dispensing medications to patients, ensuring adherence to dosage instructions and safety protocols
- Maintained patient profiles and confidential records, updating information such as allergies, medical conditions, and current medications
- Provided excellent customer service by answering inquiries from patients regarding prescription refills, insurance coverage, and medication interactions
- Operated computer systems to enter prescription information accurately into the pharmacy database system
- Managed incoming phone calls from patients or healthcare providers seeking information about medications or requesting prescription refills
- Maintained knowledge of current pharmacy laws, regulations, and industry best practices to ensure compliance with state and federal requirements
Patient Service Specialist/ administrative asst
Mercy Hospital and Medical Center
St. Louis
01.2023 - 01.2025
- I worked front desk greeting patients with scheduled appointments.
- In the office setting I answered phones as needed.
- I worked as a prn in the medical records dept and patient charts management.
- I worked through Epic to gather patient information to prepare charts for patient surgeries.
- After completing chart prep all charts were delivered to the Surgery center.
- I also supervised our team to ensure patient receives correct treatment for follow up prior to surgery
Administrative/front desk coordinator
Washington University in St. Louis
St. Louis
09.2022 - 11.2022
- 3 month contract position assisting administrative assistants in Orthopedic Surgeons office.
- Scheduled events for surgeon, completed expense reports for reimbursement payments for traveling and non travel expenses.
- Completed orders for office needs.
- Assisted with patient medical records for surgery.
Healthcare advisor
Blue Cross Blue Shield of Arkansas
St. Louis
11.2021 - 03.2022
- Temporary contract position handling inbound calls from providers to verify members benefits and eligibility.
- Updating pt demographics and providers information as needed
Insurance Benefits Specialist/risk operations department - Remote
Lumeris
St. Louis
08.2021 - 11.2021
- Temporary position assisting with open enrollment.
- Providing members and future members with enrollment kits and information about benefits plans.
- Building profiles for follow ups for members and partial enrollments.
- Also followed up via email with member who didn't complete there online registration.
- I would inform members of any compromise with their insurance coverage or any future lapse in coverage.
- Any risk factors I would report to Medicare and or claims.
- Performed retailed analysis of high risk purchases and transactions made on behalf of the company.
- Identified unauthorized transactions for different types of pay outs
Education
Diploma -
McCluer South Berkeley High School
St. Louis, MOHealth Administration -
Columbia College
St. Louis, MOSkills
- Customer relationship management
- Call handling
- Attention to detail
- Call center operations
- Customer service
- [Software] CRM system proficiency
- Call center experience
Certification
- CHAA
- Certified Payroll Professional
Personal Information
Authorized To Work: US for any employer
Timeline
Customer Service Rep (Pharmacy Tech)
Cigna Evernorth
06.2025 - 02.2026
Patient Service Specialist/ administrative asst
Mercy Hospital and Medical Center
01.2023 - 01.2025
Administrative/front desk coordinator
Washington University in St. Louis
09.2022 - 11.2022
Healthcare advisor
Blue Cross Blue Shield of Arkansas
11.2021 - 03.2022
Insurance Benefits Specialist/risk operations department - Remote
Lumeris
08.2021 - 11.2021
Diploma -
McCluer South Berkeley High School
Health Administration -
Columbia College