Lesli Mitchell
St Louis
Summary
Dynamic Patient Service Representative with extensive experience at Mercy Hospital St. Louis, excelling in insurance verification and appointment scheduling. Proven ability to enhance patient satisfaction through exceptional customer service and effective communication. Skilled in electronic health records, ensuring compliance and accuracy while fostering a compassionate environment for patients navigating healthcare challenges.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Mercy Hospital St. Louis
11.2022 - 04.2025
- Managed patient check-in processes, ensuring efficient and accurate data collection.
- Assisted patients with scheduling appointments, enhancing overall service delivery experience.
- Handled patient inquiries via phone and in-person, providing timely information and support.
- Coordinated insurance verification procedures, improving accuracy in patient billing processes.
- Collaborated with healthcare staff to streamline patient flow within the facility, minimizing wait times.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Used Software to schedule appointments.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Patient Service Representative
Washington University School of Medicine
01.2020 - 11.2022
- Managed patient inquiries and appointment scheduling using electronic health record systems.
- Collaborated with healthcare providers to ensure timely patient service and satisfaction.
- Educated patients on hospital services, insurance procedures, and payment options.
- Assisted in processing insurance claims, verifying coverage, and resolving billing issues.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Verified patient insurance eligibility and entered patient information into system.
Patient Access Representative
Barnes Jewish Hospital I
01.2018 - 12.2019
- Managed patient registration process, ensuring accurate data entry and compliance with healthcare regulations.
- Streamlined insurance verification procedures, reducing processing time and enhancing patient experience.
- Coordinated communication between patients and healthcare providers, facilitating timely appointment scheduling.
- Trained new staff on electronic health record systems, improving team efficiency and service delivery.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Streamlined appointment scheduling for optimal clinic flow, reducing wait times significantly.
- Provided excellent customer service to patients and medical staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified patient insurance eligibility and entered patient information into system.
Education
No Degree - Health Administration
Columbia College
St Louis, MOSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
- Medical insurance
- Office administration
- Patient education
- Verbal and written communication
- Electronic health records
- Phone etiquette
- Healthcare industry
- Patient follow-up
- Appointment confirmation
- Patient admitting
- Appointment reminders
- Phone and email etiquette
- Patient registration
Timeline
Patient Service Representative
Mercy Hospital St. Louis
11.2022 - 04.2025
Patient Service Representative
Washington University School of Medicine
01.2020 - 11.2022
Patient Access Representative
Barnes Jewish Hospital I
01.2018 - 12.2019
No Degree - Health Administration
Columbia College
Similar Profiles
Phyllis SmallPhyllis Small
Certified Wound and Ostomy Nurse at Mercy Hospital St. LouisCertified Wound and Ostomy Nurse at Mercy Hospital St. Louis
Andrew StegerAndrew Steger
Cardiac Cath Lab Registered Nurse at Mercy Hospital St. LouisCardiac Cath Lab Registered Nurse at Mercy Hospital St. Louis
Grace MooreGrace Moore
Student Nurse Technician at Mercy Hospital St. LouisStudent Nurse Technician at Mercy Hospital St. Louis
Paityn TiemanPaityn Tieman
Registered Nurse, Labor and Delivery at Mercy Hospital St. LouisRegistered Nurse, Labor and Delivery at Mercy Hospital St. Louis
Vicki CrossVicki Cross
Triage Nurse at Duly Health and CareTriage Nurse at Duly Health and Care