Leong Mei Ian Marina
MACAU
Summary
High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inspector
Macao Light Rapid Transit Corporation, Limited
08.2022 - Current
- Monitor and inspect the operation of light rapid transit, passengers and public behavior, handle emergencies, duty report and official letters, and report to higher authorities
- Monitor the compliance of the Law of Light Rapid Transit, execute higher authorities orders and inspections, and prepare reports on suspected violations
- Formulate daily inspection process, report and content outline, equipment, work guidelines.
Office Clerk
CHI FU Lighting & Sound technology co. ltd
10.2020 - 06.2022
- To develop and maintain working relationships with related services units
- Complete the drafting and revision of reports and manuscripts
- Handle enquiries and provide services to customers
- Maintaining a smooth, effective and efficient daily operations of the department
- Complete the written records and sorting of administrative office meetings.
Flight Attendant
Air Macau
10.2018 - 10.2020
- Guide and assist for safety and comfort to passengers
- Greet and communicate with customers
- Prepare and serve drinks and food to passengers
- Present emergency equipment and give instructions to passengers on how to use this equipment
- Adhere to all aviation rules and regulations.
Passenger service agent
Menzies Macau Airport Services Ltd.
04.2016 - 09.2018
- Greeting and checking passenger documentation
- To check passengers in using a computer based system, issuing boarding cards and baggage labels
- Process passengers at the boarding gate
- Apply airline regulations which may involve charging excess baggage or upselling
- Adhere and apply strict security and safety regulations
- Effectively assist passengers with their experience traveling through the airport.
Librarian
Macau Central Library
09.2015 - 09.2016
- Selecting, cataloguing and classifying library resources
- Answering enquiries
- Ensuring that library services meet the needs of particular groups of users (eg children, adult learners and schools)
- Maintaining statistical and financial records
- Using library systems and specialist computer applications.
Education
Master Degree - Chinese History and Culture
University of Macau
01.2022
Bachelor Degree - Chinese Language and Literature
University of Macau
01.2018
Form 6 Graduated - Arts
Escola Estrela do Mar
01.2014
Skills
- Microsoft Office
- Photoshop
- Report Writing
- Visual inspections
- Process Improvements
- Safety awareness
Certification
- Public Relations Communication and Negotiation Skills in Practice - Macau Polytechnic University
- Improving Chinese Writing Skills - Macao Institute for Tourism Studies
- International Introductory Award in Conflict Handling (English) - City & Guilds
- Introduction to Business Etiquette and Protocol - Macao Institute for Tourism Studies
- Business Writing in Chinese - Macao Institute for Tourism Studies
- Advance First Aid - Macau Red Cross School
- CPR/AED - Macau Red Cross School
- First Aid - Macau Red Cross School
- Youth Jazz Dance - Macao Conservatory (School of Dance)
Languages
Cantonese
First Language
Mandarin
Proficient (C2)
C2
English
Advanced (C1)
C1
Timeline
Inspector
Macao Light Rapid Transit Corporation, Limited
08.2022 - Current
Office Clerk
CHI FU Lighting & Sound technology co. ltd
10.2020 - 06.2022
Flight Attendant
Air Macau
10.2018 - 10.2020
Passenger service agent
Menzies Macau Airport Services Ltd.
04.2016 - 09.2018
Librarian
Macau Central Library
09.2015 - 09.2016
Master Degree - Chinese History and Culture
University of Macau
Bachelor Degree - Chinese Language and Literature
University of Macau
Form 6 Graduated - Arts
Escola Estrela do Mar
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