LEONG KIT U (Suki)

• Identify customer needs and provide solutions
• Advising, selling, and setting up customers' new devices
• Assist team members (business team, etc.)
• Maintain visual merchandising in the store

• Assist the Mall Management team
• Handle tenant permit applications, documents for fit-out workers
• Manage the state of the property, facilities and tenants
• Daily operation at concierge (answer calls, guide guests, record complaints, etc.)

The Greenhouse Cafe is a common space for IFTM students, lecturers and professors.

The leader of the pre-opening team is responsible for the following duties:

• Ensure a smooth running of the cafe (barista, kitchen, cashier)
• Design and prepare recipes and ingredients
• Manage inventory
• Food Quality Control
• Manpower allocation and planning

• Answer calls and make reservations (Forbes Standard)
• Check-in/out guests (Forbes standard)
• Handle guest queries and special requests
• Manpower allocation
• Upselling guests (Spa menu, products and membership)