Leonard Smith
St Louis
Summary
Dedicated professional with extensive experience in customer relationship management and problem resolution. Proven ability to enhance service delivery and maintain inventory accuracy, contributing to improved customer satisfaction and operational efficiency.
Overview
47
47
years of professional experience
Work History
Property Management Field Rep
Boeing
St Louis
01.2000 - 06.2020
- Maintained accurate records of client interactions and service requests.
- Analyzed community needs to enhance service delivery initiatives.
- Resolved customer complaints quickly and efficiently.
- Maintained accurate records of all customer interactions.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized and updated schedules to optimize coverage for expected customer demands.
Boeing Supply Chain
McDonnell Douglas Aircraft/ Boeing
St Louis
03.1973 - 06.2020
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Achieved cost-savings by developing functional solutions to problems.
Education
Associate of Science - Business Administration
Forest Park
St Louis, MO05-1971
Skills
- Customer relationship management
- Inventory management
- Service delivery analysis
- Data analysis
- Problem resolution
- Supply chain coordination
References
References available upon request.
Timeline
Property Management Field Rep
Boeing
01.2000 - 06.2020
Boeing Supply Chain
McDonnell Douglas Aircraft/ Boeing
03.1973 - 06.2020
Associate of Science - Business Administration
Forest Park