Lena Harmon
Willard
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreens
08.2020 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
Pharmacy Technician
Downtown Pharmacy
01.2017 - 08.2020
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Pharmacy Technician
CVS Pharmacy
11.2014 - 01.2017
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Set up and modified patient profiles to include current medications and insurance details.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Streamlined prescription processing with accurate data entry and verification of patient information.
Education
High School Diploma -
Parkview High School
Springfield, MO05-2004
Skills
- Customer service
- Prioritization and organization
- Attention to detail
- Problem-solving skills
- Pharmacy software proficiency
- Point of sale systems proficiency
Timeline
Senior Certified Pharmacy Technician
Walgreens
08.2020 - Current
Pharmacy Technician
Downtown Pharmacy
01.2017 - 08.2020
Pharmacy Technician
CVS Pharmacy
11.2014 - 01.2017
High School Diploma -
Parkview High School
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