Lemonia Athens
Nixa
Summary
Dynamic and results-oriented professional with extensive experience in customer service roles, notably as a Waitress at FD's Grillhouse. Excelled in stress management and POS system operations, enhancing customer satisfaction and operational efficiency. Proven track record in solving complex problems and making decisive actions under pressure, significantly contributing to workplace harmony and customer loyalty.
Overview
8
8
years of professional experience
Work History
Waitress
FD's Grillhouse
08.2022 - Current
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Macianos Pasta and Pizzaria
07.2019 - 01.2022
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Pool Attendant
Raintree Village
06.2017 - 09.2021
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Checked side duty list for opening and closing procedures.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Moved umbrellas and lounge chairs at request of guests.
- Checked in guests and addressed any concerns.
- Full responsibility of pool opening/closing and monitoring guests without any supervisors present at a young age.
Education
High School Diploma -
Yorkville High School
Yorkville, IL04-2020
Skills
- Stress management
- Complex Problem-solving
- Decision-making
- Point of sale (POS) system operations
- Upselling techniques
- Check payment processing
- Active listening
- Handling complaints
- Verbal and written communication
Languages
Spanish
Limited Working
Timeline
Waitress
FD's Grillhouse
08.2022 - Current
Waitress
Macianos Pasta and Pizzaria
07.2019 - 01.2022
Pool Attendant
Raintree Village
06.2017 - 09.2021
High School Diploma -
Yorkville High School
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