Lela Campbell
North Kansas City
Summary
Experienced Bilingual(Spanish) Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Overview
10
10
years of professional experience
Work History
Production
Pharmatech
07.2023 - Current
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Inspected and adjusted work performed to meet expectations.
- Participated in regular meetings with team members to discuss production updates.
- Weighed and measured items to prevent waste and meet quality standards.
- Maintained machinery to prevent overloads and avoid malfunctions.
Supervisor
Missouri Quality Care.
08.2021 - 05.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Administered medications to patients and remained vigilant for negative side effects.
Reimbursement Case Manager/Insurance Agent
Medica Insurance
11.2021 - 06.2022
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Managed office bookkeeping with insurance billing and patient payments.
- Provider Credentialing and Re credentialing
- Provider contracting
- Provider contract negotiation
Reimbursement Manager
TrialCard
08.2019 - 11.2021
- Provider Credentialing
- Provider contracting
- Provider contract negotiation
- ICD-10 and ICD-9
- Monitored accounts receivables by reviewing payor account listings.
- Observed strict data confidentiality procedures to protect patients' information.
- Reviewed billing and collections process and determined improvements to streamline workflows.
- Held weekly staff meetings and implemented team building exercises, which promoted positive working environment.
- Maintained strong knowledge of medical terminology and procedures.
- Managed monthly, quarterly and annual payouts for merit rewards, sales commissions and bonus programs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Amazon Driver/Warehouse Worker
Amazon
04.2019 - 08.2019
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 80 pounds.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
Pharmacy Technician/Trainer/Data Coordinator
Lincare
05.2014 - 04.2019
- Verified accuracy of data before transcribing.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Aided customers in understanding how to properly take medications.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Trained all new employees and provided annual retraining
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
Education
No Degree - Biochemistry And Molecular Biology
University of Central Missouri
Warrensburg, MOHigh School Diploma -
North Kansas City High School
Kansas City, MO05.2012
Skills
- Business Administration
- Contract Management
- Business Planning
- Financial Management
- Quality Assurance and Control
- Pharmacy Records Management
- Labeling Prescriptions
- FDA Drug Safety Guidelines
- Pharmaceutical Sales and Services
- Advanced Math Skills
- Resolving Customer Issues
- Staff Development
- Microsoft PowerPoint
- Credit Card Payment Processing
- Microsoft Excel
- Retail Sales Customer Service
- Report Creation
- Customer Relations
- Staff Training
- Conflict Resolution
- Quality Assurance Controls
- Administrative Support
- Customer Service
- Administrative and Office Support
- Documentation
- Database Maintenance
- Client Resolution
- Investigate Claims
- Understanding Customer Needs
- Online Systems
- Interpretation and Translation Services
- Trained in Salesforce
- Case Analyzation
- Accounts Payable and Accounts Receivable
- Customer Retention Strategies
- Customer Relationship Management (CRM) Software
- Customer Account Management
- Document and Records Management
- Verbal and Written Communication
- Team Leadership
- Contract Development and Management
- Consecutive Translation
- Critical Thinking
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Production
Pharmatech
07.2023 - Current
Reimbursement Case Manager/Insurance Agent
Medica Insurance
11.2021 - 06.2022
Supervisor
Missouri Quality Care.
08.2021 - 05.2023
Reimbursement Manager
TrialCard
08.2019 - 11.2021
Amazon Driver/Warehouse Worker
Amazon
04.2019 - 08.2019
Pharmacy Technician/Trainer/Data Coordinator
Lincare
05.2014 - 04.2019
No Degree - Biochemistry And Molecular Biology
University of Central Missouri
High School Diploma -
North Kansas City High School
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