Leilani Ayala
St Louis
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Hardworking and passionate job seeker with strong organizational skills Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Teacher's Assistant
Kelly Services
10.2023 - Current
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Supported classroom activities, tutoring, and reviewing work.
Shift Manager
McDonald's
09.2019 - 05.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Patient Service Representative
St. Louis Heart And Vascular
07.2021 - 10.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Home Health Aide
Caring Professional Home Healt
06.2020 - 07.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Education
High School Diploma -
Hazelwood East High School
St Louis, MO06.2021
Skills
- Classroom Management
- Materials Preparation
- Student Engagement
- Class coordination
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Patient Care
- Meal Preparation
- Personal Hygiene Assistance
- Feeding Assistance
Timeline
Teacher's Assistant
Kelly Services
10.2023 - Current
Patient Service Representative
St. Louis Heart And Vascular
07.2021 - 10.2023
Home Health Aide
Caring Professional Home Healt
06.2020 - 07.2021
Shift Manager
McDonald's
09.2019 - 05.2024
High School Diploma -
Hazelwood East High School
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