Leigh Rawson
Bonne Terre
Summary
Results-driven Business Office Manager specializing in billing management and team leadership. Achieved zero aging accounts receivable within 120 days while enhancing financial reporting and employee development. Identified improvement opportunities and implemented corrective plans, boosting productivity and streamlining processes.
Overview
28
28
years of professional experience
Work History
Business Office Manager/Social Services Designee/Transportation/Bookkeeper
Festus Manor
Festus
07.2024 - Current
- Certified as Social Services Designee and performed Social Services responsibilities from the date of hire.
- Coordinated transportation for residents to and from doctor appointments, ensuring timely access to healthcare services.
- Admissions and precertification with private and Managed Medicare insurance
- Verification on Medicare, secondary insurances for skilled nursing and outpatient therapy benefits.
- Processed monthly billing for Medicare, Medicaid, commercial insurances, hospice, and personal accounts to ensure accurate financial records.
- Medicare and Missouri Medicaid billing knowledge. While billing, we also triple-check all claims for accuracy and developed a Billing Handbook for our community to use. This handbook details all the billing needs for Skilled Nursing Care and requirements set by Medicare. Also, details, claim analysis for quick claim reimbursement.
- Processed monthly deposits and balanced resident trust and depository accounts to ensure accurate financial management.
- Daily census, monthly reporting, and yearly reporting
- Orientation for all new employees, scheduling their education dates, and working with them to obtain knowledge of their position. Along with orientation day, legal documents and a checklist for each employee to complete before going into their position. Hiring of all new employees, including payroll and safety
- Managed reception duties, including notary functions, while efficiently operating office equipment and handling multiple phone lines to schedule appointments and perform clerical tasks.
- Missouri Medicaid application knowledge
Assistant Business Office Manager/Bookkeeper
Southbrook Skilled Nursing
Farmington
06.2014 - 05.2024
- Verification on Medicare, secondary insurances for skilled nursing and outpatient therapy benefits.
- Admissions and precertification with many private and Managed Medicare insurance
- Led Hometown Hospitality Program, an attendance initiative rewarding employees based on length of employment.
- Aging experience went from $1,000,000.00 in past revenue to a zero amount in 120 day column.
- Daily census, monthly reporting, and yearly reporting
- Orientation for all new employees, scheduling their education dates, and working with them to obtain knowledge of their position. Hiring of all new employees, including payroll and safety
- Medicare and Missouri Medicaid billing knowledge. While billing, we also triple-check all claims for accuracy and developed a Billing Handbook for our community to use. This handbook details all the billing needs for Skilled Nursing Care and requirements set by Medicare. Also, details, claim analysis for quick claim reimbursement.
- Medicare Meeting to assess the accuracy of billing before the billing deadlines and complete Triple Checks for PDPM, Levels of Care, and diagnosis codes for every Skilled resident in our facility
- Daily Meetings to discuss all aspects of the facility, not limited to billing, care, admissions, discharges, therapy, state and federal regulations, and any department needs communicated.
- Executed follow-up on claims, corrected discrepancies, ensured accuracy, and reconciled accounts to maintain financial integrity.
- Deposits and balancing resident trust and depository accounts
- Handled accounts receivable operations for facility, addressing aging issues and managing resident trust accounts.
- Managed accounts payable processes for facility, ensuring timely payments to vendors.
- Monthly billing of Medicare, Managed Care insurance, Medicaid, Commercial Insurances, Hospice, and personal accounts
- Medicaid application knowledge
- Knowledge of Csnap, MPV live, CMS website, Medicaid website, and multiple other insurance websites
- Yearly training on billing and some ICD-10 Codes
- Training of Staff on Relias Learning, State Requirements, and Computer Applications.
- Previous Co-Chair of the Alzheimer’s Association of Greater Missouri for the past 6 months, assisted in the setup, design, and recruitment of participants.
- Reviewed claims for accuracy by analyzing documentation and ensuring compliance with regulations.
- Facilitated Safety Committee meetings to promote workplace safety and compliance initiatives.
- Directed employee satisfaction initiatives through survey implementation and program development.
- Received Team Member of the Month for 2 straight years.
- Community Outreach Program Leader
- Managed procurement of office supplies for facility, ensuring availability and cost-effectiveness.
- Social Services Designee when required, due to vacations, call outs and any time requested by administrator from hire in 2014.
A/R personnel
Roma Healthcare
St. Louis
07.2013 - 06.2014
- Managed accounts receivable for seven nursing home facilities across multiple states, ensuring timely collections and maintaining cash flow.
- Claim management, including insurance and private pay
- Utilized knowledge of Medicare and Medicaid regulations to ensure compliance for facilities in Missouri, Wisconsin, and additional states.
- Daily reporting of census and deposits for 7 long-term care facilities
- Monthly reporting to owners regarding financials
- Created spreadsheets from prior aging to current to show the accuracy of billing by the previous worker vs. the revenue that I brought to the company
- Reception duties in a corporate setting, using all office equipment.
Medical Receptionist/Medical Assistant
Mineral Area Family Surgery
Farmington
04.2010 - 07.2013
- Performed Medical Assistant duties, including precertification.
- Assisted at hospital during staffing shortages with precertification and scheduling of surgeries, procedures, and tests, supporting continuity of care.
- Trained new employees on Athena system for scheduling, billing, entering charges, and receiving copays, enhancing operational efficiency.
- Was a super user for Athena, keeping in close contact with Athena representatives, assisting with errors, and setting up users.
- Entering new patients' demographics
- Billing on outpatient & inpatient surgeries, consults, and office visits, in multiple offices
- Processed deposits and managed clinic accounts receivable, ensuring accurate financial tracking.
- Trained all new employees in customer service skills and office equipment
- Humana courses in Billing 101
Medical Receptionist/Medical Assistant/Billing Department/Office Manager of Festus location
Cardiac Specialist of St. Luke's
Chesterfield
04.2005 - 04.2010
- Coordinated office billing for inpatient and outpatient surgeries and office visits, ensuring accurate processing.
- Managed A/R, deposits, and office manager duties daily and monthly.
- Festus Location-Office Manager with accommodating staff as needed, hiring, payroll, training, assisting in teaching them to become self-efficient
- Medical Receptionist, pre-cert insurances for surgeries or testing
- Medical Assistant duties to include vitals and reconciliation of medications
- EKG, cardiac stress test, heart catheterization, and office billing knowledge
- Trained all new staff to meet our physician expectations and daily duties, on the computer system, medical records, and anything that was required.
- Executed daily cleaning tasks to ensure a tidy and organized office environment, contributing to overall office efficiency.
- Assisted team members by managing personal tasks, such as picking up dry cleaning and scheduling appointments.
Medical Receptionist/Medical Assistant
Pairat Vibulakaopun, M.D.
Bonne Terre
04.1998 - 04.2005
- Checking in and checking out patients
- Receiving copays at the time of service
- Reception duties, answering phones, customer service at the window, and collecting demographic information before being seen by the physician.
- Organized and maintained patient medical records, enhancing accessibility and compliance.
- Processed billing manually, ensuring accuracy without reliance on computer systems.
- Cleaning of instruments and office daily
- Trained Unitec students on medical office responsibilities and professional conduct, fostering workplace readiness.
Education
High School Diploma -
North County R 1 School District
Bonne Terre, MO01-2024
Business Classes
Mineral Area College
Park Hills, Mo01-1999
Bachelor of Science - Business Management
SNHU
Olin, IA03-2026
Skills
- Financial analysis
- Billing management
- Financial record management
- Payroll processing
- Credit and collections
- Payroll management
- Payroll processing
- Business recordkeeping
- Data analysis
- Data retrieval systems
- Document management
- Document preparation
- Office management software
- Office administration
- Compliance knowledge
- HR compliance oversight
- Staff onboarding strategies
- Employee onboarding
- Team leadership
- Staff development
- Team building
- Client relationship management
- Customer service
- Communication skills
- Interpersonal skills
- Relationship building
- Task prioritization
- Problem-solving aptitude
- Problem-solving
- Meeting facilitation
- Scheduling and calendar management
- Administrative support
- Database creation
- Policy modification
- Business administration
- Records management
- Office management
- Team leadership
- Microsoft office
- Communication skills
- Problem-solving
- Interpersonal skills
- Staff development and training
- Microsoft office
References
Available upon request
Timeline
Business Office Manager/Social Services Designee/Transportation/Bookkeeper
Festus Manor
07.2024 - Current
Assistant Business Office Manager/Bookkeeper
Southbrook Skilled Nursing
06.2014 - 05.2024
A/R personnel
Roma Healthcare
07.2013 - 06.2014
Medical Receptionist/Medical Assistant
Mineral Area Family Surgery
04.2010 - 07.2013
Medical Receptionist/Medical Assistant/Billing Department/Office Manager of Festus location
Cardiac Specialist of St. Luke's
04.2005 - 04.2010
Medical Receptionist/Medical Assistant
Pairat Vibulakaopun, M.D.
04.1998 - 04.2005
High School Diploma -
North County R 1 School District
Business Classes
Mineral Area College
Bachelor of Science - Business Management
SNHU