Leeia Maples
Galena
Summary
Dynamic Human Resources Specialist with extensive experience at the Federal Bureau of Prisons, excelling in employee relations and benefits administration. Proven track record in developing HR policies and training programs, enhancing workplace efficiency and compliance. Adept at payroll processing and fostering a collaborative environment, ensuring optimal employee engagement and satisfaction.
Overview
23
23
years of professional experience
Work History
Office Manager
Double Eagle Services
Aurora
06.2024 - 11.2025
- Coordinated schedules and appointments for staff and clients.
- Managed daily office operations and ensured efficient workflow.
- Oversaw inventory management and procurement of office supplies.
- Developed and implemented office policies and procedures.
- Maintained accurate records and files for administrative purposes.
- Trained new staff on office protocols and systems usage.
- Organized company events and meetings, enhancing team engagement and collaboration.
- Tracked invoices and payments, ensuring accuracy of accounts receivable and payable.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Managed, scheduled and coordinated office functions and activities for employees.
- Provided training to new hires on office policies and procedures.
- Conducted reviews of employment practices to ensure legal adherence.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained confidential records relating to personnel matters.
- Negotiated vendor contracts, securing favorable terms and reducing costs.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
Psychology Secretary
Federal Bureau of Prisons
Springfield
07.2002 - 09.2023
- Maintained Time and Attendance and payroll for the Psychology Office.
- Managed telephone inquiries while receiving, screening, and directing calls to appropriate personnel, and transcribed and routed messages.
- Maintained appointment calendar, schedule appointments, conferences, and meetings utilizing various software applications.
- Ensured data accuracy, completeness, and conformity to established standards and procedures through thorough review.
- Organized and maintained confidential information in accordance with office policy.
- Organized and maintained records, generating reports that supported office operations and decision-making.
- Managed financial transactions of office funds, ensuring compliance with budgeting and accounting protocols.
Accounting Technician
Federal Bureau of Prisons
Springfield
07.2002 - 09.2023
- Reviews documents for coding accuracy and ensures accurate and timely entry into the on-line accounting system.
- Prepared and reconciled obligation accruals, adjusted entries in the month and quarter incurred, and ensured accurate data entry into the automated accounting system.
- Prepared billings to commercial concerns, states, and other government agencies, determining the proper coding and ensuring accurate entry into the automated accounting system.
- Reconciled and recapped accounts monthly to maintain balance between accounts data, miscellaneous obligations records, and reimbursement reports.
- Processed collections and disbursements with Treasury through OPAC and Treasury On-Line Payment and Collections System.
- Manages purchase orders, contracts, travel authorizations, government transportation request, and other source documents and assures they are obligated against the proper appropriated and non-appropriated funds.
- Maintained the controls for all expenditures. Determined that all transactions were properly processed.
- Analyzed financial reports and communicated insights to management.
- Managed the acceptance, verification, and deposit of all cash received for inmates, the institution, or the Treasury Department.
Human Resources Specialist
Federal Bureau of Prisons
Springfield
07.2002 - 09.2023
- Managed the receipt and screening of all correspondence for the Human Resources office.
- Routes correspondence, circulars, and other material to appropriate staff member.
- Prepares various documents (i.e., travel authorizations, vouchers, memoranda, minutes, agendas, reports) in final format. Ensures correct grammar, punctuation and format.
- Managed the ordering, control, and issuance of BOP credentials and Personal Identification Verification (PIV) cards.
- Provided staff training on a variety of human resources issues.
- Counseled staff regarding employee benefits and directed staff to the appropriate resource center for specific issue(s). Counseled employees on specific conditions of employment.
- Provided information and assistance to employees on tax withholding forms (W-4), health and life insurance benefits, military buy back, TSP, and payroll deduction options. Assisted employees in preparing paperwork and reviewing forms for completeness and accuracy.
- Trained timekeepers, employees, managers, and supervisors on leave regulations. Served as timekeeper for Human Resource Office.
- Conducted training sessions for all timekeepers.
- Ensures personnel documents, files, and reports are processed and disposed of in accordance with BOP and Office of personnel Management regulations.
- Processes a variety of documents for the appointment of new employees. Completes all preliminary forms required for keying payroll and personnel actions.
- Assists the cost center manager in the department's budget maintenance process. Duties include maintaining files and supporting documents in accordance with policy. Prepares credit card and purchase requests: monitors and ensures expenditures are appropriately recorded; prepares reports for the managers for the department.
- Supported managers in recruitment process by managing all aspects of employee life cycle including screening, job offers, onboarding, pay changes, and status changes.
- Conducted all company pre-employment processes including background checks, reference checks.
- Professionally and accurately responded to written and oral inquiries from associates and managers.
- Created training programs and facilitated onboarding sessions to enhance employee integration and engagement.
- Administered employee benefits and resolved related inquiries efficiently.
- Assisted in developing workplace policies in compliance with federal regulations.
- Coordinated conflict resolution efforts between employees and management teams.
- Conducted performance evaluations and provided feedback to staff members.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Provided essential support to address individual HR needs of employees.
- Supported diversity initiatives to promote an inclusive work environment.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Drafted offer letters and employment contracts according to company guidelines.
- Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
- Hired employees and processed hiring-related paperwork.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
Education
High school diploma -
Crane High School
Crane, MO05-1987
Skills
- HR recruiting
- Recruitment management
- Pre-employment screening
- Interview selection
- Employee relations
- HR policy development
- Benefits administration
- Payroll administration
- Payroll processing
- HR metrics analysis
- Financial reporting
- HR software proficiency
- Policy compliance
- Training development
- Vendor management
- Event planning and management
- Paperwork verification
Awards
- Time Off Award, 05/01/22
- Received Several Time Off Awards
- 05/01/22
- 03/01/22
- 12/01/21
- 09/01/21
- 03/01/21
- 12/01/20
- 07/01/20
- Cash Awards
- 05/01/19
- 03/01/19
- 09/01/22
Timeline
Office Manager
Double Eagle Services
06.2024 - 11.2025
Psychology Secretary
Federal Bureau of Prisons
07.2002 - 09.2023
Accounting Technician
Federal Bureau of Prisons
07.2002 - 09.2023
Human Resources Specialist
Federal Bureau of Prisons
07.2002 - 09.2023
High school diploma -
Crane High School