Lee Wai Lam Jessamine
Hong Kong
Summary
A position with opportunities and challenges that allows me to explore the world and rise to my full potential.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Assistant sales manager
Media-Go iArchiTech Solutions, Ltd.
Macao, China
06.2023 - 08.2024
- Increased customer satisfaction by providing top-notch service.
- Developed marketing strategies for AV/ IT products promotion.
- Coordinated with suppliers for timely delivery of AV/ IT products.
- Improved team performance to achieve sales targets.
- Assist the team for tendering, project planning, system design for Audio Visual/ELV project.
- Collaborate with project managers and fellow technicians to ensure timely and successful project completion.
- Understand metrics and KPIs and continually suggest optimizations to improve campaign performance.
- Provide regular performance reports, result analysis, and recommendations and help in performance review presentations.
- Grew annual revenue by 20% with targeted sales and marketing strategy.
Senior Project Coordinator & Sales Executive
Media-Go iArchiTech Solutions, Ltd.
Macao, China
08.2020 - 04.2023
- Responsible for achieving sales target
- Considerate to listen to customers’ needs and requirements to design a customized solution for them
- Responding to complaints from customers and give after-sales support when requested
- Ensuring the adequacy of sales-related equipment or material
- Collaborate with clients, vendors, subcontractors and multiple internal departments
- Provide assistance on the delivery of projects from kick-off to close-out, As the person in-charge for the project : Museu do Grande Prémio AV equipment in Macao.（澳門大賽車博物館視聽影音系統、電影院及多功能會議室設備）
- Overseeing the construction process as a whole, coordinating project schedules, resources, equipment and information
- Liaising with clients to identify and define project requirements, scope and objectives
Marketing & Project Manager
AV Promotions Limited (Macau)
Macao, China
01.2018 - 07.2020
- Responsible for the planning and management of all production and operational aspects of clients’ events from account servicing, managing project budget and timeline to implementing creative, technical, logistics elements and on-site executions
- Executing events smoothly in achieving project target, to meet clients’ expectations and the company’s profit margin
- Setting, communicating and maintaining priorities and deadlines on every project
- Maintaining and developing client and vendor relationships
- Travelling to onsite inspections, manage venue built-out, overseeing setup overnight, dismantling and removal of the production and clear the venue efficiently
- Handling client queries and troubleshooting on event day to ensure the event is executed successfully
- Facilitated crisis management, maintaining calm in high-pressure situations.
- Hold over 1,000 MICE events, international conferences, exhibitions, product launch and concerts.
Marketing & Project Executive
AV Promotions Limited (Macau)
Macao, China
06.2017 - 12.2017
- Develop proposals, contracts and quotations with clients; and negotiate contracts and invoices with vendors
- Develop work plans and production schedules
- Develop event concept development, design, floorplans and renderings
- Managing and coordinating with contractors, suppliers, partners and all events logistics
- Follow up Conference/ Government events/ Music concert/ Exhibitions/ Product Launch/ projects in Hong Kong , Macao and countries in Asia
- Help to manage change requests and client expectations working closely with the project management team
Assist. Manager Global Network Development
Cargo-partner Asia Pacific Limited
Hong Kong, Regional Head office ASPAC
08.2016 - 05.2017
- To support local teams to gain business for each lane of responsibility - Egypt/Africa/Israel/Mid east
- To publish the system partners in all areas and sections of the Company
- To prepare quotation to agents when is needed
- To support on operation for triangular shipment if needed and support pricing desk when is need it
- To promote agent business inside cargo partner organization
- Support on maintain and distribute tariffs, create rate sheet, SOP, agreement, contact list or any other specific information which may be relevant for the lane
- To attract target partners for the entire cargo-partner network
- Search for new agent in target country - Africa/mid east
Global Network Development Executive
Cargo-partner Asia Pacific Limited
Hong Kong, Regional Head office ASPAC
08.2014 - 07.2016
- Managing Agents/Partner Relationships, Partner and Route Development for the cargo-partner region of ASPAC
- Arrange new Agency Agreements or update existing ones, Establishing & maintaining SOP’s for agents and their Clients
- Initiate Sales & Marketing in Co-operation with the cargo-partner ASPAC offices, Introduce Agents/System Partners to HQ and all offices, convince Agents/System Partners to cooperate with all global offices
- Strive maximum profit / benefit for whole cargo-partner organization
- Support the cargo-partner ASPAC offices as a regional helpdesk for Agents/System Partners related matters
Assistant customer relationship executive
SJM-Customer Services (HK) Ltd.
Hong Kong, China
05.2014 - 08.2014
- Service customers with a set criterion, by serving as a personal contact
- Through one-on-one contact, keep customers informed of all upcoming promotions, events and offers at SJM HK
- Develop new relationships with potential customers and nurturing existing relationships, attend events and promotions
- Be able to maintain portfolio of assigned active and inactive customers
- Handle enquires and complaint from customers
- Utilized CRM systems proficiently, resulting in efficient record keeping.
Regional airfreight manager assistant
Unitex HK freight forwarding Ltd.
Hong Kong, China
03.2013 - 04.2014
- Assist regional air freight manager and target new customer for air/sea import, export shipment and exhibition logistics svc
- Prepare quotation and meet up customer
- Assist customer manage the warehouse in Shanghai: sorting, gate in/out, storage, arrange China local delivery
- Support customer to cooperate with multi-distributors on wholesaler terms in China based on a professional
- Turnkey
- Distribution platform
- Handle enquires and complaint from customers
PIC, Business development department
Unitex HK freight forwarding Ltd.
Hong Kong, China
02.2012 - 02.2013
- Handle routing order from Global agent
- Coordinating and communicating with 10 branches in China and airline/carrier provider
- Send the quotation with flight schedule to customer /oversea agent
- Communicated with customer/agent face to face and by telephone
- Follow full set shipping document independently (D/O, License, Master billing landing, Telex release, re-export CO endorsement, Airway bill)
- Handle enquires and complaint from customers/Global agent
Customer Service Officer, Sea + Air freight
Guideline (HK) Ltd.
Hong Kong, China
09.2009 - 01.2012
- Handling operation procedures with clients from Indian
- Coordinating and communicating with China/India office and carrier service provider
- Send the quotation and shipping schedule to customer
- Communicated with customer/agent face to face and by telephone
- Follow full set shipping document independently (D/O, LC, License, Master billing landing, Telex release)
Partnership of Jewelry shop
CARRY ON.
09.2007 - 08.2009
- To Thailand and South Korea's wholesale market to purchase goods
- Negotiated pricing deals with suppliers, improving profit margins.
- Optimized window displays to entice potential customers in-store.
- Organized seasonal promotions resulting in higher turnover during peak retail periods.
Customer service officer
Pure International (HK) Ltd.
Hong Kong, China
03.2007 - 09.2007
- Organizing activities and shows for promotion purpose
- Arranging schedule and roster for ~15 personal trainers
- Writing reports for the daily operational issues
- Checking in members, handling booking and cancellation
- Handling inquiries and customer complaints
Part time Swimming Coach
Yang’s International Education Group (HK)
Hong Kong, China
06.2002 - 03.2007
- Coaching both recreational and competitive young athletes
- Communicating between coaches, parents and clubs
Education
Certificate - ICAO/FIATA Dangerous Goods training
Chem freight Hong Kong Ltd
Hong Kong 09.2013 - 09.2013
Certificate of Higher Education - Business Studies
School of Continuing Education, Hong Kong Baptist University
Hong Kong 04.2009 - 12.2011
Certificate - Clubhouse Management Training Course
Sino Clubhouse Academy
Hong Kong 08.2008 - 08.2008
Hong Kong Certificate of Examination - secondly school
King’s Glory
Hong Kong 09.2005 - 06.2006
secondly school
Jockey Club Ti-1 College
Hong Kong 09.2000 - 07.2005
Skills
- Multitasking efficiency
- Sales expertise
- Budget management
- Crisis handling
- Pre-event guidance
- Venue management and liaison
- Negotiation
- Entertainment planning
- Business development aptitude
- Market trend awareness
- Customer retention tactics
- Knowledge of Microsoft Word, Excel, PowerPoint
Available date
Available on request
Languages
English
Native
Chinese (Cantonese)
Native
Chinese (Mandarin)
Advanced
French
Beginner
Portuguese
Beginner
Certification
International Driving License.
Timeline
Assistant sales manager
Media-Go iArchiTech Solutions, Ltd.
06.2023 - 08.2024
Senior Project Coordinator & Sales Executive
Media-Go iArchiTech Solutions, Ltd.
08.2020 - 04.2023
Marketing & Project Manager
AV Promotions Limited (Macau)
01.2018 - 07.2020
Marketing & Project Executive
AV Promotions Limited (Macau)
06.2017 - 12.2017
Assist. Manager Global Network Development
Cargo-partner Asia Pacific Limited
08.2016 - 05.2017
Global Network Development Executive
Cargo-partner Asia Pacific Limited
08.2014 - 07.2016
Assistant customer relationship executive
SJM-Customer Services (HK) Ltd.
05.2014 - 08.2014
Certificate - ICAO/FIATA Dangerous Goods training
Chem freight Hong Kong Ltd
09.2013 - 09.2013
Regional airfreight manager assistant
Unitex HK freight forwarding Ltd.
03.2013 - 04.2014
PIC, Business development department
Unitex HK freight forwarding Ltd.
02.2012 - 02.2013
Customer Service Officer, Sea + Air freight
Guideline (HK) Ltd.
09.2009 - 01.2012
Certificate of Higher Education - Business Studies
School of Continuing Education, Hong Kong Baptist University
04.2009 - 12.2011
Certificate - Clubhouse Management Training Course
Sino Clubhouse Academy
08.2008 - 08.2008
Partnership of Jewelry shop
CARRY ON.
09.2007 - 08.2009
Customer service officer
Pure International (HK) Ltd.
03.2007 - 09.2007
Hong Kong Certificate of Examination - secondly school
King’s Glory
09.2005 - 06.2006
Part time Swimming Coach
Yang’s International Education Group (HK)
06.2002 - 03.2007
secondly school
Jockey Club Ti-1 College
09.2000 - 07.2005
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