LEDAJIA ARNOLD
Grandview,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Also, a talented healthcare professional dedicated to patient satisfaction. Meets targets consistently through timely, error-free work, and compliance with best practices. Communicates with patients and across disciplines to address phlebotomy needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Phlebotomist
Me2You Career Academy
08.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Assistant Manager
QT corporations
10.2022 - Current
- Ensure fast, effective customer service and Store operation by meeting QT standards for customer service, training and supervision of assigned Store Team Members
- Manage the clerks assigned to shifts as required by QT Policy and Procedures and Standards of Store Operations: Employee Support.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Substitute Teacher
St. Teresa's Academy
05.2021 - 08.2022
- Assume duties of the classroom teacher in accordance with school district lesson plans, school rules, and Kelly policies. As well as leading instruction in the classroom by conducting the teacher's existing lesson plans.
- Create a classroom environment that's conducive to learning and encouraging classroom participation.
- Aide in the development of lesson plans, as well as create, administer, and grade tests and assignments.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Life Insurance Agent
Primerica Financial
10.2020 - 05.2021
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Offering Income Protection, Life Insurance, Home Insurance, Home Security Systems and more.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
Customer Service Representative
QT corporations
06.2019 - 03.2020
- Follow Code Dates and Food Guidelines in QT Kitchen; General housekeeping throughout store etc.
- Maintain the exterior of the store depending on weather conditions.
- Provided professional services, respect, friendliness and support in a dynamic work environment.
- Assisted customers with completing purchases, locating items, etc.
Customer Service Representative
EXL Service
01.2016 - 05.2019
- Dispatching soft services to members in need of Roadside Assistance in windows OMNi, MMA, ORS, CFS, and AMC
- Answer phones, emails, respond to customer questions and concerns, and ensure all inquiries are handled and documented in a timely and professional manner
- Deliver appropriate sense of urgency when responding to customer requests.
Human Resources
UPS Call Center
02.2015 - 02.2016
- Updating motor vehicle reports in office windows such as Microsoft Word and Excel
- Submitting NO HIT and Reject lists in the HRSC department using HireRight and Help Desk
- Learned and adapted quickly to new technology and software applications.
Education
Business Administration
Bacone College
Muskogee, OK05.2015
High school diploma - undefined
Grandview High School
05.2014
Certificate of Technical Studies - Phlebotomy
Me2You Career Academy
Kansas City, MO08-2024
Skills
- Critical thinking
- Multitasking Capabilities
- Time management
- Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Problem Resolution
- Microsoft Office
- Microsoft PowerPoint
- Computer Skills
- Building rapport
- Active Listening
- Venipuncture
- Order of draw
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- Patient support
- Paperwork processing
- Pediatric phlebotomy
- Geriatric phlebotomy
Certification
- PT - Phlebotomy Technician
- Licensed [Phlebotomist] - [1 year]
Timeline
Phlebotomist
Me2You Career Academy
08.2024 - Current
Assistant Manager
QT corporations
10.2022 - Current
Substitute Teacher
St. Teresa's Academy
05.2021 - 08.2022
Life Insurance Agent
Primerica Financial
10.2020 - 05.2021
Customer Service Representative
QT corporations
06.2019 - 03.2020
Customer Service Representative
EXL Service
01.2016 - 05.2019
Human Resources
UPS Call Center
02.2015 - 02.2016
High school diploma - undefined
Grandview High School
Business Administration
Bacone College
Certificate of Technical Studies - Phlebotomy
Me2You Career Academy
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